Ammad Khan
Houston,TX
Summary
Accomplished Marketing Sales Manager with expertise in sales strategy development and relationship building, previously at Bammel Wireless & Computer Repair. Successfully increased sales revenue by over 20% through innovative strategies and motivational coaching. Skilled in client relationship management and team training, driving business growth and enhancing customer satisfaction.
Overview
2020
2020
years of professional experience
Work History
Marketing Sales Manager + Cellphone Technician
Bammel Wireless & Computer Repair / Andy Bhimani
Houston
2019 - 2023
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Implemented inventory management systems to streamline operations and reduce costs.
- Fostered strong relationships with clients to ensure high levels of satisfaction and repeat business.
- Collaborated with marketing teams to create targeted campaigns that increased brand awareness.
- Monitored sales performance metrics to assess team effectiveness and adjust strategies accordingly.
- Led regular training sessions to enhance staff skills in customer service and product offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Salesforce Developer
Orange Mobile
Houston, TX
05.2016 - 08.2019
- Diagnosed and repaired various cell phone models, ensuring functionality and customer satisfaction.
- Conducted routine maintenance on devices, enhancing performance and longevity.
- Assisted customers with troubleshooting issues, providing clear solutions and technical support.
- Maintained inventory of parts and tools, optimizing stock levels for efficient repairs.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Trained new technicians in repair procedures and customer service best practices.
- Implemented quality control measures to ensure high standards in all repairs completed.
- Managed service requests efficiently, prioritizing tasks based on urgency and complexity.
- De-soldered and re-soldered connections between parts and motherboard.
- Safely performed delicate soldering tasks when working with intricate components that required precision handling.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
Marketing & Sales Trainer
MetroPCS Corporate Store / Naghman Sheikh
Houston, TX
2016 - 2018
- Developed and delivered training modules for new sales associates, enhancing product knowledge and customer service skills.
- Assisted in onboarding processes by providing support to new hires during initial training sessions.
- Collaborated with management to identify training needs and improve sales strategies across the team.
- Created engaging training materials that facilitated learning and increased retention of key sales concepts.
- Monitored performance metrics of trainees, providing constructive feedback to enhance individual growth and team effectiveness.
Cellphone Store Manager
Unlimited Wireless & Computer Repair / Irfan Ahmed
Houston, TX
2013 - 2016
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff in product knowledge and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed sales strategies that enhanced revenue growth and improved market presence.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Established strong vendor relationships to streamline supply chain processes and improve product availability.
- Conducted regular staff performance evaluations to foster professional development and accountability.
- Managed store budget, ensuring adherence to financial goals while maintaining operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Marketing & Sales Manager
Cricket Wireless / Osman Kosar
Houston, TX
2012 - 2013
- Developed and executed targeted marketing campaigns to drive customer engagement and brand awareness.
- Analyzed market trends and customer feedback to refine product offerings and enhance sales strategies.
- Collaborated with cross-functional teams to optimize promotional activities across digital and retail channels.
- Managed sales forecasting and budgeting processes, ensuring alignment with corporate objectives.
- Trained and mentored junior staff in sales techniques and customer relationship management best practices.
- Implemented performance metrics to evaluate marketing effectiveness and improve return on investment.
- Established strong relationships with key stakeholders, enhancing collaboration and driving business growth.
- Led team meetings focused on strategic planning, aligning efforts with overall company vision and goals.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
Cell Phone Technician
4G Wireless/ Rizwan Siddiqui
Houston, TX
2011 - 2013
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
Store Manager
MetroPCS / Moid Kahn
Houston, TX
2012 - 2012
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff to enhance performance and achieve sales targets.
- Implemented inventory management protocols to reduce discrepancies and improve accuracy.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
Cell Phone Sales Representative
Ek Wireless/ Adam Khan
Houston, TX
2011 - 2012
- Assisted customers in selecting appropriate cell phone models based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Managed inventory levels, ensuring optimal stock of popular devices and accessories.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Collaborated with team members to achieve sales goals and improve store performance.
- Conducted market research to identify trends and recommend new products to management.
- Trained new staff on best practices for sales techniques and customer service standards.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
Cell Phone Technician
Royal Wireless/ Abdul Badad
Houston, TX
2010 - 2011
- Diagnosed and repaired various cell phone models, ensuring functionality and customer satisfaction.
- Conducted routine maintenance on devices, enhancing performance and longevity.
- Assisted customers with troubleshooting issues, providing clear solutions and technical support.
- Maintained inventory of parts and tools, optimizing stock levels for efficient repairs.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Trained new technicians in repair procedures and customer service best practices.
- Implemented quality control measures to ensure high standards in all repairs completed.
- Managed service requests efficiently, prioritizing tasks based on urgency and complexity.
- De-soldered and re-soldered connections between parts and motherboard.
- Safely performed delicate soldering tasks when working with intricate components that required precision handling.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
Cell Phone Technician
Horizon Wireless/ Asif Lala
Houston, TX
2009 - 2010
- Diagnosed and repaired various cell phone models, ensuring functionality and customer satisfaction.
- Conducted routine maintenance on devices, enhancing performance and longevity.
- Assisted customers with troubleshooting issues, providing clear solutions and technical support.
- Maintained inventory of parts and tools, optimizing stock levels for efficient repairs.
- Collaborated with team members to streamline repair processes, reducing turnaround times.
- Trained new technicians in repair procedures and customer service best practices.
- Implemented quality control measures to ensure high standards in all repairs completed.
- Managed service requests efficiently, prioritizing tasks based on urgency and complexity.
- De-soldered and re-soldered connections between parts and motherboard.
- Safely performed delicate soldering tasks when working with intricate components that required precision handling.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
Education
Associate of Science - Computer Science
Paradise College
Karachi , Sindh Pakistan 09-2008
High School Diploma - Certified A1+ Technician in Hardware & Software
Oxford High School
Karachi, Sindh Pakistan 05-2005
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Motivational skills
Sales expertise
Sales presentations
Client relationship management
Sales strategy development
Direct sales
Sales process
Sales tracking
Sales operations
Sales coaching
New business development
Timeline
Salesforce Developer
Orange Mobile
05.2016 - 08.2019
Marketing Sales Manager + Cellphone Technician
Bammel Wireless & Computer Repair / Andy Bhimani
2019 - 2023
Marketing & Sales Trainer
MetroPCS Corporate Store / Naghman Sheikh
2016 - 2018
Cellphone Store Manager
Unlimited Wireless & Computer Repair / Irfan Ahmed
2013 - 2016
Marketing & Sales Manager
Cricket Wireless / Osman Kosar
2012 - 2013
Cell Phone Technician
4G Wireless/ Rizwan Siddiqui
2011 - 2013
Store Manager
MetroPCS / Moid Kahn
2012 - 2012
Cell Phone Sales Representative
Ek Wireless/ Adam Khan
2011 - 2012
Cell Phone Technician
Royal Wireless/ Abdul Badad
2010 - 2011
Cell Phone Technician
Horizon Wireless/ Asif Lala
2009 - 2010
Associate of Science - Computer Science
Paradise College
High School Diploma - Certified A1+ Technician in Hardware & Software
Oxford High School