AMMANDA SAYMAN
Goodlettsville,TN
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
8
8
years of professional experience
Work History
Receptionist
Camping World RV Sales
Nashville, TN
04.2023 - 02.2024
- Managed front desk operations, ensuring efficient phone and in-person communication.
- Coordinated appointment scheduling, optimizing staff availability and client access.
- Streamlined visitor check-in processes, enhancing security and customer experience.
- Maintained office supplies inventory, executing timely orders to prevent shortages.
- Assisted with administrative tasks, improving workflow efficiency across departments.
- Trained new reception staff on procedures and systems, fostering a collaborative environment.
- Collaborated with management to refine customer service protocols, enhancing overall satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Thread FX Inc
Nashville, TN
10.2021 - 04.2023
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided account information to customers and explained bill service policies and customer rights.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Assisted with the preparation of presentations.
- Scanned, faxed, and filed invoices and sales receipts.
- Simplified office procedures to increase efficiency and productivity.
Contact Representative
Internal Revenue Service, IRS
Franklin, TN
12.2020 - 10.2021
- Answering all taxpayer’s questions regarding refunds, general account inquiries, and some tax law questions.
- To be understanding, patient, and extra careful with taxpayers sensitive information.
- To make an effort to help taxpayers have a smooth filing experience.
- To be detailed and efficient when leaving notes on taxpayer’s account, so the next representative can have a clear understanding on the actions previously taken.
- Also lead a few lessons to help team members better understand how to assist taxpayers effectively.
- Have taken notes for team meetings while still being active in the meeting.
- Finally keeping a clean and organized space for a better work environment.
Manager
The Roxy Movie Theater
Dickson, TN
03.2016 - 12.2020
- Training current employees on any and all job positions within the business to maintain coverage of roles at all times.
- Upheld a positive work force for all employees, customers, and vendors.
- Created agendas and communication materials for team meetings.
- Kept detailed inventory records and made supply orders, while cutting costs by monitoring use and effectively sourcing products.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Scheduled and coordinated all birthday parties from start to finish.
- Resolved customer issues efficiently to build loyalty. Achievements include: Being promoted to management only 6 months after starting at the company.
- Assisting the owner in redesigning the lobby, birthday party room, and cinemas for a cleaner and more modern look.
Education
High School Diploma - undefined
East Hickman High School
Lyles, TNSkills
- Providing customer support
- Friendly, positive attitude
- Active listening
- Organizational skills
- Team building
- MS Office
- Customer communications
- Call control skills
- Client/vendor relations
- Executive team leader
- Contract development and management
- Strong verbal communication
- Issue and conflict resolution
- Shipping Procedures Understanding
- Managing Multiple Tasks
- Order Processing
- Professional Telephone Demeanor
- Social Media Knowledge
- Sorting and Labeling
- Detailed Meeting Minutes
- Schedule Management
- Time Management
- Team Bonding
- Valid Driver’s License
Timeline
Receptionist
Camping World RV Sales
04.2023 - 02.2024
Customer Service Representative
Thread FX Inc
10.2021 - 04.2023
Contact Representative
Internal Revenue Service, IRS
12.2020 - 10.2021
Manager
The Roxy Movie Theater
03.2016 - 12.2020
High School Diploma - undefined
East Hickman High School