Summary
Work History
Education
Skills
Languages
Timeline
Generic

Deborah Dojchinoska

Skopje

Summary

A versatile, disciplined and motivated individual, with a major in Psychology and hands on experience with customer service, support and client interaction, across various roles including receptionist, slot attendant,sales representative, special needs assistant and call center agent. Skilled in interpersonal communication, problem solving and adapting to a variation of systems, with the ability to quickly adjust to new technologies anf processes. Adept at engaging with diverse individuals and providing effective support in dynamic environments.

Work History

Casino Receptionist

Luxor
Skopje
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured that all patrons were aware of house rules before engaging in any form of gambling.
  • Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
  • Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Casino Attendant

Win
Skopje
  • Verified payouts to winners were made correctly according to game rules.
  • Prepared detailed reports on daily transactions for management review.
  • Responded promptly to customer inquiries about casino operations or services.
  • Calculated and paid out winnings or referred patrons to cashiers.
  • Verified customer identification to ensure compliance with gaming regulations.

Front Desk Medical Receptionist

Task Force
Skopje
  • Compiled and coded patient information or data in appropriate computer system.
  • Arranged hospital admissions for patients as required.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled appointments, managed patient records and updated medical histories.

Sales Associate

Zara
Skopje
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Greeted customers to determine wants or needs.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Special Needs Assistant

Gjorgija Pulevski
Skopje
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Developed assignments for pupils to apply learning.
  • Instructed small groups or individual students in academic areas such as reading, writing, math, science, social studies.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.

Sales Assistant

Terranova
Skopje
  • Provided excellent customer service to clients in person and over the phone.
  • Processed transactions quickly and accurately, maintaining a balanced cash drawer.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Ph.D. - Cognitive Psychology

International Slavic University " Gavrilo Derzhavin
Sveti Nikole
07-2021

High School Diploma -

S.U.G.S "Panche Arsovski"
Skopje
06-2014

Skills

  • Scheduling
  • Meticulous and organized
  • Multi tasking
  • Interpersonal skills
  • Problem solving
  • Adaptability
  • Customer response
  • Complaint handling
  • Customer support
  • Escalation management
  • Complaint resolution
  • Providing customer support
  • Communicating with clients
  • Analytical

Languages

Macedonian
First Language
English
Proficient
C2
Croatian
Proficient
C2

Timeline

Casino Receptionist

Luxor

Casino Attendant

Win

Front Desk Medical Receptionist

Task Force

Sales Associate

Zara

Special Needs Assistant

Gjorgija Pulevski

Sales Assistant

Terranova

Ph.D. - Cognitive Psychology

International Slavic University " Gavrilo Derzhavin

High School Diploma -

S.U.G.S "Panche Arsovski"

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Deborah Dojchinoska