Ammar AL

• Customer Service Rep, more than 5-year experience in customer service doing all type of support & help fix customer issue internet Cable & phone Handle inbound/outbound calls daily
• Ensure that customers receive information and updates about new products, sales, and service policies.
• De-escalate situations involving dissatisfied customers, offering patient assistance and supports.
• Provide and review billing, shipping, warranties, and other account items to customers.

All Norton Hospital , G4S Securitas, Allied Security (May2017/2018/-11/2019)

Monitor Patient , Escort patient, Patrol securing building and monitor Camera for Entire Facility & transporting patient from building to another.

• To identify, report and confront or apprehend persons/suspects in case of unauthorized entry into the protecting building or any of working areas.

• To respond to alarms and emergencies points and guard people to the safe area zone of the building .

• Company Overview: Bank Employee & Money Transfer like Western Union
• More than 10 years’ experience in Bank carrier job in all bank Dept. from accounting to Money transfer & Cashier
• Managed 5 branch locations of Western Union throughout the region and supervised 15 employees including training and coaching.
• Prepared bi-monthly consolidated sheets of all transactions.
• Bank Employee & Money Transfer like Western Union

• Company Overview: University
• Managed operations of student university hostel including monitoring housing safety, tracking student activity, distribution of supplies, and any issues of concern.
• Maintained contact with the university, prepared list of and responded to student issues.
• University

• Company Overview: Mosul, Iraq
• Interpreted in Arabic, Kurdish, and English in Mayor Cell at Mosul Airport
• Responsible for supervising and communicating with contract workers.
• Mosul, Iraq