Ammie Boutwell
Atlantic Beach,FL
Summary
Confident Regional Operations Manager with vibrant and outgoing personality. Over 14 years of experience leading, organizing and managing large diverse teams in Retail industry. Dedicated to representing companies well at all times while driving forward performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Redbox Automated retail, LLC (CSSE)
Jacksonville, FL
04.2010 - Current
- Created performance reviews for staff members based on established criteria.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
FSR II
Redbox Automated Retail
Jacksonville, Florida
07.2009 - Current
- Daily review and management of reports
- Supports ROS
- Troubleshoot and repair of kiosk.
Office Manager
Charles Martin Stucco, Inc.
Jacksonville, Florida
01.2005 - 08.2009
- Recruiting New Builders
- Payroll
- Human Resources
- Customer Service.
FSR I
Redbox Automated Retail
Jacksonville, Florida
11.2008 - 07.2009
- Collects merchandise from machines and records counts
- Keeps record of merchandise distributed to machines
- Provides quality customer service
- Accounts for security of all machines
- Keeps machines clean and maintained
- Minor component replacement.
Partner
2 Doors Down, Inc.
Jacksonville, Florida
05.2005 - 10.2006
- Customer Service
- Payroll
- Inventory
- Sales
- Activity Planner.
Partner
Seafood Galley
Jacksonville, Florida
07.1998 - 07.2003
- Scheduling
- Inventory
- Product Ordering
- Payroll
- Customer Service.
Education
A.S., Criminal Investigations -
Everest University
04.2009
Skills
- Multi-tasking and problem solver
- Strong Leader
- Team Player
- Problem Solver
- Self Motivated
- Pays attention to detail
- Inventory Monitoring
- Maintenance Scheduling
- Workforce Planning
- Facility Management
- Supervisory Role Background
- Staff Supervision
- Safety Protocol
- Asset Management
- Standard Operating Procedures
- Outstanding Communication Skills
- Warehouse Management
Certification
Certified Insurance CSR, 2004
Phone
Home/Cell: 904-442-3758
Work: 630-437-0382
References
References are available upon request.
Accomplishments
- Created and implemented a new lead role position at Redbox. Responsible for Interviewing and Development of role.
- Created Employee Onboarding App to be used for New Hire onboarding for access and assets to distribute.
- Created Employee Termination App to be used by company management to successful Terminate and track and collect all employee assets at departure.
References
References available upon request.
Timeline
Regional Operations Manager
Redbox Automated retail, LLC (CSSE)
04.2010 - Current
FSR II
Redbox Automated Retail
07.2009 - Current
FSR I
Redbox Automated Retail
11.2008 - 07.2009
Partner
2 Doors Down, Inc.
05.2005 - 10.2006
Office Manager
Charles Martin Stucco, Inc.
01.2005 - 08.2009
Partner
Seafood Galley
07.1998 - 07.2003
A.S., Criminal Investigations -
Everest University
Certified Insurance CSR, 2004
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