Ammon Cox
Riverdale,Utah
Summary
Friend Customer Retention Specialists that excels in identifying customer needs, emotions, and goals and utilizing inbound and outbound retention strategies. Experience in professional telephone demeanor with sound knowledge of sales retention and call flow. Uses de-escalation techniques and empathy effectively. Team worker. Experience being behind counter and positively communicating with customers.
Overview
3
3
years of professional experience
Work History
Retention Agent
Spectrum
02.2024 - 04.2024
- Managed high call volume while maintaining professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Manage approximately 30 incoming calls, emails, and faxes per day from customers.
House Keeper
Twin D Inc.
06.2023 - 07.2023
- Performed general housekeeping duties by organizing and tidying warehouse.
- Maintained clean workspaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
- Negotiated contracts with vendors such as landscaping or housekeeping services, reducing costs while maintaining property quality.
- Collaborated with housekeeping staff to ensure proper linen distribution throughout facility.
- Worked with team of 8 highly qualified, experienced house keepers.
Parks Maintenance Worker
Roy City
05.2022 - 09.2022
- Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
- Operated variety of tools and machinery for tasks like mowing lawns, trimming trees, repairing fences, painting picnic tables, fixing broken sprinklers resulting in well-maintained parks'' grounds.
- Increased community engagement through participation in events like volunteer clean-ups and educational workshops.
- Handled minor repairs on park equipment ensuring that all facilities function efficiently.
- Regularly worked on approximately 3-4 public parks per day in approximately 90-degree weather consistently 5 days per week.
House Keeper
Ogden Athletic Club
04.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained aesthetic appeal of 8 rooms every shift.
Education
High School Diploma -
Bonneville High School
251 E 4800 S, Washington Terrace, UT 8440505.2022
Skills
- Client Relationship Building
- Call center experience
- Creative solutions
- De-Escalation Techniques
References
Chris Lopez: 801-430-4169, Nichole Warren-Doman: 801-452-4600, Hunter: 1-(801)-510-3832, Ralph Andersen: (801) 510-8781, Steve: +1 801-940-1673
Timeline
Retention Agent
Spectrum
02.2024 - 04.2024
House Keeper
Twin D Inc.
06.2023 - 07.2023
Parks Maintenance Worker
Roy City
05.2022 - 09.2022
House Keeper
Ogden Athletic Club
04.2021 - 08.2021
High School Diploma -
Bonneville High School