Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ruiz

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Retention Agent

Spectrum
01.2025 - Current
  • Evaluated current customer retention strategies and recommended improvements.
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.

Assistant Manager

Asunroom4you
02.2017 - 09.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Pennfoster
07-2012

Skills

  • Customer segmentation
  • Creative solutions
  • Client relationship building
  • Retention strategies
  • Performance reviewing
  • Workload management
  • Multitasking and organization
  • Time management

Timeline

Retention Agent

Spectrum
01.2025 - Current

Assistant Manager

Asunroom4you
02.2017 - 09.2024

High School Diploma -

Pennfoster

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Jessica Ruiz