Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Seck

Youngstown,OH

Summary

Skilled Retention Agent with background in customer service and sales. Experience includes reducing customer attrition rates, developing customer loyalty programs, and improving overall client satisfaction. Strengths encompass strong negotiation skills, conflict resolution abilities and deep understanding of customer relationship management tools. Previously made significant impact by enhancing customer retention strategies, resulting in increased client engagement levels and improved business reputation.

Overview

12
12
years of professional experience

Work History

Retention Agent

altafiber
Cincinnati, Ohio
11.2023 - 11.2024
  • Assisted customers with inquiries regarding account information, billing and service-related issues.
  • Provided customer feedback to management team to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
  • Performed outbound calling campaigns to current customers in order to encourage repeat business and loyalty programs participation.

Customer Service Representative

PNC Financial Services
Boardman, Ohio
03.2022 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

InfoCision
Boardman, OH
05.2013 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

GED -

MCCTC
Canfield, OH
08-2005

Skills

  • Brand awareness
  • Script adherence
  • Customer segmentation
  • Retention strategies

Timeline

Retention Agent

altafiber
11.2023 - 11.2024

Customer Service Representative

PNC Financial Services
03.2022 - 11.2023

Customer Service Representative

InfoCision
05.2013 - 03.2022

GED -

MCCTC
Jennifer Seck