Ammon Merrell
Provo
Summary
Dynamic professional with a proven track record in enhancing customer loyalty at Greenix Pest Control through expert communication and negotiation skills. Specializes in retention and streamline client service processes. Demonstrated ability to exceed sales targets and improve brand awareness, making significant contributions to team success.
Overview
2
2
years of professional experience
Work History
Customer Loyalty Specialist
Greenix Pest Control
09.2023 - Current
- Interpreted contracts and communicated terms and conditions.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Provided excellent customer service and provided answers to client questions within set standards.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Door-to-Door Sales Representative
GRIT Marketing Group
05.2023 - 08.2023
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing Subscriptions.
Warehouse Forklift Operator
Tampa Truck Center
01.2023 - 05.2023
- Packed items into appropriate containers for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Manually counted Number of picked and packaged orders for any loss.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Education
High School Diploma -
Sickles High School
7950 Gunn Hwy, Tampa, FL 3362606-2020
Skills
- Excellent communication skills
- Customer service experience
- Brand awareness
- Customer service background
- Negotiation
- Retention strategies
- Promotional support
- Merchandise upselling
- Refunds processing
- Feedback collection
- Remote office availability
- CRM software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Loyalty Specialist
Greenix Pest Control
09.2023 - Current
Door-to-Door Sales Representative
GRIT Marketing Group
05.2023 - 08.2023
Warehouse Forklift Operator
Tampa Truck Center
01.2023 - 05.2023
High School Diploma -
Sickles High School
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