Amna Khan
West Berlin,NJ
Summary
Experienced professional manager leading front-of-house café operations, training staff on service standards, and improving service quality. Strong Microsoft Office skills, including email management, accurate data entry, and organized record keeping. Clear communication and conflict resolution with stable leadership during operational change.
Overview
1
1
Language
11
11
years of professional experience
Work History
Manager
Karachi Kafe
Voorhees , NJ
09.2021 - 09.2026
- Directed daily cafe operations and improved front-of-house service at Karachi Cafe.
- Planned staff schedules, breaks, and shift handovers in Microsoft Word to keep cafe coverage consistent and service levels strong.
- Tracked daily sales, cash handling, and transaction records in Microsoft Excel spreadsheet.
- Trained team members on service standards, menu knowledge, and guest handling.
- Logged and organized vendor orders, invoices, inventory counts, and supply details.
- Worked with kitchen staff to support timely order preparation and delivery.
- Provided leadership during organizational change and crisis situations.
- Used strong data entry, record keeping, organization, attention to detail, and administrative skills while managing daily restaurant operations.
Teacher
Merit N Merit
Karachi, Sindh
12.2015 - 05.2020
- Created projects that helped students apply knowledge in real-world settings and strengthen critical thinking and practical skills.
- Prepared lesson plans, instructional materials, reports, and administrative documents using Microsoft Word.
- Managed emails, schedules, appointments, and communication through Microsoft Outlook.
- Developed Microsoft PowerPoint presentations to support instruction, meetings, and information sharing with students.
Education
Master of Arts - Political Science
University of Karachi
Karachi Sindh12-2015
Skills
- Operations management and team supervision
- Microsoft Excel
- Email and calendar management
- Cash reconciliation and POS systems
- Leadership and strategic planning
- Conflict resolution and effective communication
- Data entry
- Marketing strategies
- Inventory control
- Vendor coordination
- Record keeping
- Customer service
Languages
English
Native/ Bilingual
Affiliations
- Event Planning for cultural and corporate events at Karachi Cafe, 2021 - 2026
- Volunteered at IELTS Karachi, 2018
- Organized Seminar in Public Administration, Karachi University, 2015
Timeline
Manager
Karachi Kafe
09.2021 - 09.2026
Teacher
Merit N Merit
12.2015 - 05.2020
Master of Arts - Political Science
University of Karachi