Amna Masood
Columbus
Summary
Versatile professional with a degree in Business and political science, experience across operations management, retail sales, and customer service. Adept at leading teams, optimizing workflows, and ensuring smooth day-to-day operations. Strong skilled in managing people, streamlining tasks, and adapting quickly to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/ sales associate/ Customer service
Zara
03.2022 - Current
- Provide excellent customer service by greeting customers and assisting with customer needs
- Operating register, handle all payments, exchanges, and returns
- Working toward daily sales targets, and staying motivated and focused on performance
Operations Manager
Shehrity
04.2022 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintain logs, timesheets, incident reports, and performance records
- Ensure all officers and the company meet legal and regulatory standards
Summer Immersion Junior Innovation Strategist
Denison Edge
05.2022 - 07.2022
- Foundations, Problem framing and value defining, Co-Creation, Map concepts, Presentation, Reflection
Brand Ambassador
Gap
03.2019 - 12.2021
- Promoted loyalty by educating customers about loyalty programs/ offered customers Gap credit card
- Performed duties such as handling the cash register, greeting customers, and providing excellent customer service
Education
Bachelor of Science - Business
The Ohio State University, Max M. Fisher College of Business
Columbus, OH05-2025
Associate of Science - Business Management
Columbus State Community College
Columbus, OH06.2022
High School -
Mifflin High School
Columbus, OH05.2020
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Sales expertise
- Data entry
- Transaction handling
Certification
Microsoft Office Specialist
- Office Word 2016
- Office PowerPoint 2016
Langages
Urdu/ Hindi/ Arabic/ Punjabi/ Pashto
Timeline
Summer Immersion Junior Innovation Strategist
Denison Edge
05.2022 - 07.2022
Operations Manager
Shehrity
04.2022 - 01.2025
Cashier/ sales associate/ Customer service
Zara
03.2022 - Current
Brand Ambassador
Gap
03.2019 - 12.2021
Bachelor of Science - Business
The Ohio State University, Max M. Fisher College of Business
Associate of Science - Business Management
Columbus State Community College
High School -
Mifflin High School
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