Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
State Wine & Liquor
Schenectady, New York
05.2023 - Current
Processed customer transactions efficiently and accurately, handling cash, credit, and digital payment.
Oversees aspects of maintenance and daily activity management.
Stocking and maintaining inventory by checking merchandise to determine levels.
Implemented successful business strategies to increase revenue and target new customers.
Senior Credit Officer
Massy Distribution Guyana Inc.
12.2015 - 04.2023
As a team leader, I successfully managed over 700 receivable customers in a dynamic, fast-paced environment.
Screened and approved all credit orders.
Coordinating with customer service representatives to ensure the prompt collection of debts.
Negotiated payment plans with delinquent borrowers to bring accounts up to date, and avoid charge-off.
Approving all incoming check payments.
Reviewed customer financial data and conducted trade visits to ascertain the level of risk involved in issuing and extending their credit limit.
Investigated customer complaints about billing errors, returns, or disputes regarding account balances.
Supervises junior staff to ensure they effectively fulfill their responsibilities and provide assistance with any queries they may have.
Prepared monthly reports summarizing the overall performance of the credit portfolio to present to management.
Conduct facility and safety inspections to ensure compliance and proper functioning of all systems and conditions.
Ensure that actual cash aligns accurately with the deposit slip, verifying correspondence before finalizing deposits for bank submission.
Education
Introductory courses - Management and Financial Accounting
Accountancy Training Centre
Guyana
01.2016
High School Diploma -
Hope Secondary School
Guyana
10-2014
Degree - Business Administration
University of The People
U.S.A
Skills
Bookkeeping
Customer service and engagement certified
Computer proficiency
Time Management
Driving
Mentoring and coaching
Database management
Staff management
Trained fire marshal
Timeline
Assistant Store Manager
State Wine & Liquor
05.2023 - Current
Senior Credit Officer
Massy Distribution Guyana Inc.
12.2015 - 04.2023
Introductory courses - Management and Financial Accounting