Amon Gadallah
GLENDALE,AZ
Summary
Dynamic IT professional with proven expertise in software installation and a strong commitment to continuous learning, demonstrated at Best Buy. Excelled in reducing downtime and enhancing customer satisfaction through effective problem-solving and team coordination. Skilled in VPN configuration and fostering professional development, achieving significant improvements in operational efficiency.
Offering positive attitude, strong analytical thinking, and keen desire to learn and grow in IT environment. Brings familiarity with common software troubleshooting techniques and basic networking principles. Ready to use and develop technical support and customer service skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
R&R
02.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Geek Squad
Best Buy
09.2022 - 10.2023
- Supported ongoing professional development opportunities for squad members through skill-building workshops or external trainings.
- Supported Infantry team in training and operational activities to prepare for combat.
- Contributed to the successful completion of projects by efficiently allocating resources and monitoring progress.
- Championed a culture of continuous learning, encouraging squad members to stay updated on industry trends and best practices.
- Coordinated with team members to operate complex weapon systems within safety and quality control regulations.
Education
Bachelor of Science - Applied Computing And Cybersecurity
Arizona State University
Tempe, AZ05-2025
High School Diploma -
Independence HighSchool
Glendale, AZ05-2022
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
Certification
- CompTIA Network+ - Computing Technology Industry Association.
Timeline
IT Help Desk Technician
R&R
02.2024 - Current
Geek Squad
Best Buy
09.2022 - 10.2023
Bachelor of Science - Applied Computing And Cybersecurity
Arizona State University
High School Diploma -
Independence HighSchool