AMONEE MCCULLOUGH
BASEHOR
Summary
Customer service professional with a robust foundation in operational strategy and leadership, supported by experience in physical therapy, retail, and distribution. Proficient in process improvement, data analysis, and budget management, driving enhanced customer satisfaction and operational efficiency. Demonstrates critical thinking and problem-solving skills, with a keen ability to adapt and learn swiftly in dynamic environments.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator
PT Solutions Physical Therapy
02.2025 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
Rehabilitation Aide
Athletico Physical Therapy
12.2023 - 08.2024
- Assist therapists in patient exercises, enhancing recovery and clinic efficiency.
- Coordinate treatment schedules, improving patient flow and satisfaction.
- Manage front desk and insurance forms, ensuring seamless administrative operations.
- Performed treatment procedures to improve patient's functioning.
Coordinator
Excellencise Learning Corporation
11.2021 - 03.2023
- Coordinated shipment schedules, ensuring timely deliveries and efficient order processing.
- Managed order logistics, achieving significant improvements in shipment tracking accuracy.
- Facilitated communication between departments, enhancing collaborative efforts for order fulfillment.
- Implemented new tracking system, optimizing shipment visibility and reducing delivery delays, resulting in improved customer satisfaction and operational performance.
Education
Associates Degree - undefined
Johnson County Community College
05.2023
Skills
- Patient registration
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Problem-solving
- Multitasking and organization
Timeline
Patient Services Coordinator
PT Solutions Physical Therapy
02.2025 - Current
Rehabilitation Aide
Athletico Physical Therapy
12.2023 - 08.2024
Coordinator
Excellencise Learning Corporation
11.2021 - 03.2023
Associates Degree - undefined
Johnson County Community College
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