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Amonica Gamo
Customer Service, Driver
Del Rio,TX
Work Preference
Summary
Dynamic customer service driver with a proven track record at DoorDash, excelling in route planning and problem-solving. Known for maintaining a clean driving record and delivering exceptional service, enhancing customer satisfaction through effective communication and adaptability. Committed to efficiency and safety, consistently achieving on-time deliveries.
Work History
Customer Service -driver
Door Dash
Houston, Texas
07.2018 - Current
- Navigated DoorDash app to accept, pick up, and deliver customer orders efficiently.
- Verified order accuracy and handled items carefully to prevent delivery errors.
- Communicated with customers to provide timely updates and resolve delivery questions.
- Followed traffic laws, safety procedures, and route instructions during each trip.
- Managed multiple delivery requests while maintaining punctual, reliable service.
- Reported order delays, missing items, and delivery issues through app tools.
- Completed contactless drop-offs and maintained professional customer interactions.
- Adapted quickly to changing routes, restaurant wait times, and delivery conditions.
- Improved customer satisfaction by providing timely and efficient delivery services.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Resolved customer complaints promptly, ensuring repeat business and positive referrals.
- Completed on-time deliveries by choosing best and most efficient routes.
- Assisted customers with trip changes, cancellations, and fare questions through app support channels.
- Navigated riders to pickups and drop-offs using GPS and real-time route adjustments.
- Ensured compliance with all local, state, and federal regulations while operating vehicles.
- Kept accurate records of mileage, fuel consumption, and maintenance expenses for costeffectiveness.
- Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
Customer Service -driver
Uber
Houston, Texas
01.2022 - 07.2025
- Delivered orders accurately using DoorDash app and navigation tools.
- Communicated with customers to confirm delivery details and resolve order issues.
- Picked up meals from restaurants and verified order completeness before departure.
Education
GED -
Mansfield High School
Mansfield, TXSkills
Strong empathy
Safety awareness
Clean driving record
Stress tolerance
Route planning
Professional appearance
Vehicle maintenance
Customer service
Problem-solving
Time management
Safe driving practices
Attention to detail
Efficiency and time management
Problem-solving abilities
Multitasking
Loading and unloading
Dependability and honesty
Organizational skills
Active listening
Effective communication
Customer relationships
Adaptability and flexibility
Valid Driver's license
Decision-making
Ability to lift 50 pounds
Cash handling
Customer support
Safe food handling
Order picking and processing
Relationship building
Traffic laws and regulations
Commercial driving
Map reading and navigation skills
Safety procedures
Defensive driving
Documentation skills
Team building
Fluent in english
Basic math skills
Cash register operation
Self motivation
Commercial driving experience
Interpersonal skills
Map reading
GPS navigation
Conflict resolution
Professionalism
Customer-oriented
Delivery verification
Payment processing
Record keeping
Time management abilities
Continuous improvement
Adaptability
Manual transmission
Payment collection
Timeline
Customer Service -driver
Uber
01.2022 - 07.2025
Customer Service -driver
Door Dash
07.2018 - Current
GED -
Mansfield High School