James Rutledge
Salt Lake City,UT
Summary
Results-driven professional with extensive experience in customer service and logistics. Known for exceptional problem-solving abilities and effective communication skills, consistently improving customer satisfaction and streamlining operations to drive business success.
Professional customer service expert well-prepared for delivering exceptional service and efficient support. Proven ability to manage routes and schedules while maintaining high standards of accuracy and customer satisfaction. Focused on team collaboration and reliability, adaptable to changing needs and priorities, with strong communication and time management skills.
Overview
1
1
Language
36
36
years of professional experience
Work History
Driver-Customer Service
Dominoes
Kearns, UT
04.2012 - Current
- Delivered prompt and courteous service to customers during food deliveries.
- Managed order accuracy and ensured timely dispatch of deliveries.
- Utilized navigation tools to optimize delivery routes for efficiency.
- Assisted in training new drivers on company policies and customer service standards.
- Maintained vehicle cleanliness and adhered to safety regulations at all times.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Monitored inventory levels, ensuring availability of products for seamless operations.
- Improved customer satisfaction by providing timely and efficient delivery services.
- Kept accurate records of mileage, fuel consumption, and maintenance expenses for cost-effectiveness.
- Safely navigated various road conditions, effectively managing risks to deliver products without damage or delay.
- Ensured compliance with all local, state, and federal regulations while operating vehicles.
- Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
- Conducted thorough pre-and post-trip inspections of the vehicle, ensuring proper functioning at all times.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Enhanced company reputation with exceptional customer service during deliveries and pickups.
- Organized paperwork efficiently, including invoices, delivery confirmations, and payment receipts.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Handled cash transactions accurately while collecting payments from customers upon delivery completion.
Warehouse Assistant
Airport
Salt Lake City, UT
01.2009 - 09.2011
- Operated forklifts and pallet jacks to transport materials efficiently across warehouse.
- Coordinated inventory checks to ensure accurate stock levels and minimize discrepancies.
- Assisted in loading and unloading cargo, adhering to safety protocols at all times.
- Implemented organizational systems for optimal product placement and retrieval.
- Trained new staff on warehouse procedures and safety regulations to enhance team performance.
- Monitored equipment functionality, reporting maintenance needs promptly to reduce downtime.
- Streamlined shipping processes by optimizing packaging methods for improved delivery efficiency.
- Collaborated with cross-functional teams to support operational goals and improve service delivery.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained clean workspace consistently; kept aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
- Maintained a safe work environment, conducting routine checks and adhering to health and safety guidelines.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
General Manager
Pizza Hut
Taylorsville, KY
08.1990 - 09.2009
- Led operational strategies to enhance customer satisfaction and drive sales growth.
- Streamlined inventory management processes, reducing waste and improving cost-efficiency.
- Developed training programs for staff, increasing productivity and service quality.
- Analyzed performance metrics to identify trends and optimize restaurant operations.
- Fostered a collaborative team environment, enhancing employee engagement and retention rates.
- Ensured compliance with health and safety regulations, safeguarding customer trust and brand integrity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Oversaw successful launch of the new product lines, coordinating between departments to ensure a a unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in the recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Paralegal Studies
University of Phoenix
Salt Lake City, UT08-1984
Skills
- Strong empathy
- Safety awareness
- Clean driving record
- Stress tolerance
- Professional appearance
- Vehicle maintenance
- Cross-cultural sensitivity
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Safe driving practices
- Attention to detail
- Efficiency and time management
- Problem-solving abilities
- Multitasking
- Loading and unloading
- Reliability
- Excellent communication
- Strong working relationships
- Dependability and honesty
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Valid Driver's license
- Decision-making
- Ability to lift 50 pounds
- Cash handling
- Vehicle safety and maintenance
- Communication and interpersonal skills
- Warehouse operations
- Customer support
- Safe food handling
- Relationship building
- Traffic laws and regulations
- Commercial driving
- Safety procedures
- Defensive driving
- Documentation skills
- Vehicle inspection
- Fluent in english
- Basic math skills
- Cash register operation
- Forklift operation
- Task prioritization
- Equipment operation
- Self motivation
Languages
Spanish
Professional Working
Timeline
Driver-Customer Service
Dominoes
04.2012 - Current
Warehouse Assistant
Airport
01.2009 - 09.2011
General Manager
Pizza Hut
08.1990 - 09.2009
Associate of Science - Paralegal Studies
University of Phoenix