Directed and supervised food court staff to ensure efficient operations and customer satisfaction.
Maintained accurate records of all transactions related to the operation of the food court including cash register tapes and credit card receipts.
Provided training on proper food handling techniques and sanitation regulations to new hires.
Monitored daily sales, budgets, labor costs, inventory and other operational metrics in order to maximize efficiency.
Inspected equipment on a regular basis in order to maintain high standards of cleanliness and safety.
Responded promptly and effectively to any emergency situation that may arise within the premises.
Team Leader/Assistant Manager
Jack in the Box
San Diego, CA
02.2023 - Current
Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
Led and directed 6 store associates performing cashiering, customer service, recovery and sales and collaborated with store leadership to boost overall store performance.
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Assistant Manager
Einstein Bagels
Chula Vista, CA
09.2021 - 08.2023
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Lead Food Service Worker
Belmont Park
San Diego, CA
09.2022 - 01.2023
Followed food safety regulations pertaining to sanitation, food handling and storage.
Maintained order and cleanliness of work areas to conform with health codes.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Operated cash register to process cash, check and credit card transactions.
Performed variety of duties related to food service.
Assistant Manager
Jack in the Box
Ramona, CA
04.2018 - 01.2020
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Team Leader
Jack in the Box
San Diego, CA
07.2017 - 03.2018
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assistant Manager
Jack in the Box
San Diego, CA
03.2006 - 06.2016
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize group productivity.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
Some College (No Degree) - Medical Biller And Coder
Kaplan College
San Diego, CA
Timeline
Closing Food court Supervisor
California State University San Marcos
07.2023 - Current
Team Leader/Assistant Manager
Jack in the Box
02.2023 - Current
Lead Food Service Worker
Belmont Park
09.2022 - 01.2023
Assistant Manager
Einstein Bagels
09.2021 - 08.2023
Assistant Manager
Jack in the Box
04.2018 - 01.2020
Team Leader
Jack in the Box
07.2017 - 03.2018
Assistant Manager
Jack in the Box
03.2006 - 06.2016
Some College (No Degree) - Medical Biller And Coder