Amore Muldrow
Fayetteville
Summary
Youth Counselor with 8+ years of experience in child development, leadership, and creative problem-solving. At Renaissance Youth Center, applied innovative counseling strategies to foster personal growth in youth, creating a supportive and growth-oriented environment. Proficient in team leadership and customer service, demonstrated by enhancing front-end efficiency and customer satisfaction at Target and Shake Shack, increasing sales and transaction efficiency through detailed system analysis and workflow improvements.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
UFT
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Youth Counselor
Renaissance Youth Center
05.2022 - 11.2022
- Steered personal development of youth at Renaissance Youth Center
- Applied inventive counseling strategies
- Developed an atmosphere conducive to continuous growth.
Front end
Target
09.2021 - 02.2022
- Spearheaded front-end operations at Target
- Boosted customer satisfaction by 20%
- Mastered POS system
- Resolved customer complaints efficiently
- Increased sales by 15%
- Led front-end team to streamline checkout process, enhancing transaction efficiency
- Analyzed workflow issues, implemented solutions to enhance efficiency
- Monitored inventory levels closely, ensuring product availability
Front end staff
Shake Shack
03.2021 - 08.2021
- Managed customer orders with enthusiasm and accuracy
- Collaborated effectively with team to meet service goals
- Applied innovative strategies for queue management
- Energized front-end team operations, enhancing customer satisfaction
- Implemented new order handling methods to streamline operations
- Boosted customer satisfaction by enhancing front-end efficiency
Tutor
Rose E'scala school
02.2014 - 06.2015
- Tutored diverse student groups at Rose E'scala school
- Boosted average student grades by 20%
- Utilized innovative teaching methods
- Resolved learning challenges effectively
- Impacted 50+ students' academic performance positively
- Eager to learn and apply new skills, I excel in fast-paced environments
- Enhanced student learning by integrating tech tools, raising engagement
Education
Associates degree - early childhood education
Fayetteville Technical Community College
Fayetteville, NC06.2025
Highschool Diploma -
Hebert H lehman highschool
The Bronx01.2021
Skills
- Communication
- Problem solving
- Creativity
- Active listening
- Child development knowledge
- Leadership
- Collaboration
- Customer service
- Call center experience
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Timeline
Youth Counselor
Renaissance Youth Center
05.2022 - 11.2022
Front end
Target
09.2021 - 02.2022
Front end staff
Shake Shack
03.2021 - 08.2021
Tutor
Rose E'scala school
02.2014 - 06.2015
Associates degree - early childhood education
Fayetteville Technical Community College
Highschool Diploma -
Hebert H lehman highschool
Customer Service Representative
UFT
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