Amoy Elliott
Atlanta,GA
Summary
Enthusiastic Certified Medical Assistant eager to contribute to the success of a thriving medical office. Committed to obtaining the highest level of patient satisfaction and dedicated to complying with regulatory and practice standards. Demonstrated ability to provide quality customer service and excel in fast-paced environments. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
17
17
years of professional experience
Work History
Medical Assistant/Receptionist
South Dekalb Family Physician
Decatur, GA
07.2024 - Current
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed payments for services rendered accurately and efficiently.
- Set up appointments for physician visits and procedures using calendar software.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Administered injections, medications and treatments as directed by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Contacted pharmacies to submit and refill patients' prescriptions.
Buffet Attendant
Delta Sky Club
06.2023 - Current
- Assist guests with any questions or special requests regarding menu items
- Set up attractive displays for various buffet items, including appetizers, entrees, salads, desserts, and beverages
- Provide exceptional customer service by quickly attending to guest needs or inquiries during their visit
- Restock buffet items promptly to maintain fresh and appealing display
Subway Manager
Subway
10.2018 - 05.2021
- Oversaw execution of opening and closing procedures to desired standard
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Enforced safety procedures and monitored compliance
- Organized training for new team members and routine retraining for established employees
- Established effective working relationships with employees, management and vendors
Receptionist/Administration
Norman Manley High School
09.2013 - 02.2018
- Managed office supplies inventory by promptly reporting shortages to prevent operational disruptions
- Processed customer requests for transcripts, school records, and diplomas ensuring timely delivery
- Enhanced customer experience by providing professional and courteous interaction
- Contributed to site security by maintaining vigilant monitoring and situational awareness
- Managed reception area ensuring efficient operational flow and high service standards
Salesclerk
KERRYKAY'S BOUTIQUE
04.2011 - 08.2011
- Utilized POS system to process cash and credit card transactions
- Responded promptly to customer inquiries
- Enhanced customer satisfaction by efficiently managing inquiries and store upkeep
- Created attractive displays to promote sale items
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Developed individual relationships with customers from greeting through post-sale contact
Customer Service Duties
National Consumers Affairs
07.2008 - 12.2009
- Successfully navigated customer complaints
- Utilized analytical skills to dissect customer feedback
- Responded to public inquiries with detail-oriented precision
- Resolved issues, demonstrating problem-solving abilities
- Increased customer satisfaction rates by 18%
- Analyzed customer feedback to enhance service quality and efficiency
Education
Certified Medical Assistant -
Expert Medical Training Academy LLC
06.2024
High School Diploma -
Jose Marti Technical High School
01.2010
Skills
- Microsoft Office
- OSHA/HIPPA Regulations
- Clinical Skills
- Medical Office
- Patient Care and Communication
- Insurance Verification and Billing
- Infection Control
- Appointment scheduling
- Customer service
- Medical terminology
- Electronic health records
- Insurance verification
- Medical office administration
- Prescription refills
- Payment collection
- Record processing
Timeline
Medical Assistant/Receptionist
South Dekalb Family Physician
07.2024 - Current
Buffet Attendant
Delta Sky Club
06.2023 - Current
Subway Manager
Subway
10.2018 - 05.2021
Receptionist/Administration
Norman Manley High School
09.2013 - 02.2018
Salesclerk
KERRYKAY'S BOUTIQUE
04.2011 - 08.2011
Customer Service Duties
National Consumers Affairs
07.2008 - 12.2009
Certified Medical Assistant -
Expert Medical Training Academy LLC
High School Diploma -
Jose Marti Technical High School