Lorna Thomas
Yonkers
Summary
Professional healthcare individual with strong expertise in patient care, medical procedures, and equipment handling. Reliable team player known for adaptability and consistently delivering results in dynamic healthcare environments. Skilled in patient monitoring, administering treatments, and maintaining accurate medical records. Strong interpersonal communication and problem-solving abilities enhance collaborative efforts and patient outcomes.
Overview
2025
2025
years of professional experience
Work History
Healthcare Technician
Riverdale Middle School
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
Direct Support Professional
Shrub Oak International School
07.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Certified Nursing Assistant
Shannon Private Home Care
08.2022 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Riverdale Medical Health
10.2018 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Youth Development Officer
First Heritage Credit Union
02.2013 - 09.2015
- Evaluated program effectiveness through regular assessments, adjusting strategies as needed to optimize outcomes for participants.
- Established a safe and supportive environment for all participants, fostering trust, open communication, and positive relationships among peers.
Customer Service Representative
Bank
04.2000 - 05.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Current Student - Healthcare Administrati
Monroe College
Bronx, NY05-2026
GED -
Georgia Piedmont Technical College
Clarkston, GA08-2018
Skills
- Healthcare Regulations Awareness
- Risk Management in Patient Care
- Strategic Organizational Development
- Facility oversight
- Emergency Management Skills
University Of West Indies-Kingston/Jamaica
Received Supervisory Management Certificate.
Timeline
Direct Support Professional
Shrub Oak International School
07.2024 - Current
Certified Nursing Assistant
Shannon Private Home Care
08.2022 - 08.2023
Certified Nursing Assistant
Riverdale Medical Health
10.2018 - 02.2020
Youth Development Officer
First Heritage Credit Union
02.2013 - 09.2015
Customer Service Representative
Bank
04.2000 - 05.2011
Healthcare Technician
Riverdale Middle School
Current Student - Healthcare Administrati
Monroe College
GED -
Georgia Piedmont Technical College
Similar Profiles
JENNIFER JONESJENNIFER JONES
8th Grade Science Teacher at Gardner Newman Middle School8th Grade Science Teacher at Gardner Newman Middle School
Joan PriskJoan Prisk
High School Counselor, Lead Counselor at Impact Academy High SchoolHigh School Counselor, Lead Counselor at Impact Academy High School
Heather GreenHeather Green
ELA Instructional Coach at Riverdale Ave Middle SchoolELA Instructional Coach at Riverdale Ave Middle School
Fahtima JacksonFahtima Jackson
Team Leader at panera BreadTeam Leader at panera Bread
Sebastian LavinaSebastian Lavina
Administrative Clerk at United States Marine CorpsAdministrative Clerk at United States Marine Corps