MOYA RICHARDSON
Amazon
Norwich,CT
5
years of professional experience
Experienced Amazon Process Assistant with strong background in safety quality auditing documentation data tracking and process improvement within fast -paced fulfillment operations. Proven ability to lead associates identify and escalate operational concerns and develop tools that improve quality and standard work. Seeking to bring operational leadership and safety -first mindset to the Hazmat Waste Coordinator role.
Work History
Process Assistant
1 Year 9 Months- Lead daily Decant operations and coordinate workflow for approximately 60 associates prioritizing safety quality productivity and adherence to standard work.
- Maintained accurate operational documentation and utilize Microsoft Excel and Amazon systems to track data, identify trends and support shift planning.
- Ranked # 1 in Inbound and 3rd in the entire building for ARCS demonstrating strong execution and operational leadership.
- Contributed to shift achieving and maintaining #1 Inbound quality ranking through consistent auditing associate coaching and reinforcement of standard work.
- Created and implemented a standardized quality coaching document used by both FHN and BHD Process Assistants improving consistency in associate coaching quality documentation and communication across shifts.
- Helped lead Decant to the #1 CPH ranking across shifts for two consecutive months maintaining a significant performance lead through labor planning real time barrier resolution associate coaching and consistent execution of standard work.
- Partnered with leadership to develop and Excel tracker for DEI errors using it to monitor shift level defects identify trends and support targeted associate coaching and quality improvements.
- Lead daily Decant operations for approximately 60 associates reinforcing safety procedures standard work quality expectations and safe materials handling.
Fulfillment Associate
3 Years 7 Months- Cross-trained Decant, Stow ,Problem solving and inbound support functions, developing strong knowledge of fulfillment center operations and standard work.
- Supported material movement and inventory processing while identifying and escalating workflow quality and safety concerns to leadership.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes also utilized problem-solving skills to reduce or eliminate company expenses.
Manager
1 Year 1 Month- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Retail Sales Associate
2 Months- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor of Science - Accounting
High School Diploma
Skills
Safety and Standard Work Compliance
Auditing and Quality Control
Process Improvement
Data Tracking and Documentation
Microsoft Excel and Microsoft Office
Inventory and Material Handling
Problem solving and Issues Escalation
Associates Coaching and Cross functional Communication.
Timeline
Process Assistant
Amazon
11.2024 - CurrentRead More
Fulfillment Associate
Amazon
01.2023 - CurrentRead More
Manager
McDonald's
12.2021 - 01.2023Read More
Retail Sales Associate
Gabes, Gabriel Brothers
07.2021 - 09.2021Read More
Western Governors University
Bachelor of Science from Accounting
Read More
Weaver High School
High School Diploma
Read More