AMPARO CAMARGO
College Point
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Customer service experience includes representing a brand during special events and engaging with customers to address inquiries and concerns. Demonstrated ability to adapt quickly to new environments while delivering exceptional service, which contributed to enhanced customer loyalty. Managed ticketing and reservation systems effectively, leading to streamlined processes and improved operational efficiency. Trained and mentored new staff on customer service protocols, fostering a knowledgeable team capable of meeting customer needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VENDOR REPRESENTATIVE
CHANEL
09.2023 - Current
- Represented brand during special events, customer interactions and sales.
- Adapted quickly to new environments and challenges.
Customer Service Representative
Avianca Airlines
New York
11.2025 - 03.2026
- Delivered exceptional customer service by resolving inquiries and concerns, enhancing customer loyalty and satisfaction.
- Managed ticketing and reservation systems effectively, streamlining processes and improving operational efficiency.
- Trained and mentored new staff on customer service protocols, fostering a knowledgeable and capable team.
VENDOR REPRESENTATIVE
DOLCE AND GABBANA
New York
06.2023 - 12.2025
VENDOR REPRESENTATIVE
VINCE CAMUTO
New York
04.2023 - 11.2025
VENDOR REPRESENTATIVE
LOREAL
01.2022 - 10.2024
VENDOR REPRESENTATIVE
DIOR
11.2019 - 12.2022
VENDOR REPRESENTATIVE
COACH, MONTBLANC, JIMMY CHOO
10.2014 - 01.2018
- Utilized strong communication skills to collaborate with clients, stakeholders, and team members.
- Cultivated and maintained effective working relationships with clients.
- Demonstrated excellent customer service skills by providing product advice to customers and resolving any issues that may arise.
- Resolved customer complaints regarding fragrances quickly and professionally.
- Adapted quickly to new environments and challenges.
- Ensured compliance with company policies when handling transactions involving fragrances.
- Conducted market research activities such as surveys and focus groups to better understand customer needs.
- Investigated any discrepancies between customer orders and invoices from vendors, resolving any issues promptly.
- Developed strong customer service skills while working as a Vendor Representative, communicating effectively with customers to resolve issues and answer inquiries.
Education
High School Diploma -
UNIDAD EDUCATIONAL LATINOAMERICAN
BoliviaSkills
- Strong negotiation
- CRM proficiency
- Performance tracking
- Teamwork and collaboration
- Customer service
- Teamwork
- Client communication
- Issue resolution
Certification
- International trade
- Mixologist, liquor and alcohol awareness
- Sabre modules I, II, III, IV
References
Hernan Avila, (646) 275-0754
Languages
- English
- Spanish, Native
- English, Advanced
Timeline
Customer Service Representative
Avianca Airlines
11.2025 - 03.2026
VENDOR REPRESENTATIVE
CHANEL
09.2023 - Current
VENDOR REPRESENTATIVE
DOLCE AND GABBANA
06.2023 - 12.2025
VENDOR REPRESENTATIVE
VINCE CAMUTO
04.2023 - 11.2025
VENDOR REPRESENTATIVE
LOREAL
01.2022 - 10.2024
VENDOR REPRESENTATIVE
DIOR
11.2019 - 12.2022
VENDOR REPRESENTATIVE
COACH, MONTBLANC, JIMMY CHOO
10.2014 - 01.2018
High School Diploma -
UNIDAD EDUCATIONAL LATINOAMERICAN