Maritza De Leon
Norcross,GA
Summary
Dynamic sales professional with a proven track record at Coworx Staffing, excelling in customer service excellence and product knowledge. Adept at boosting sales through effective upselling techniques and strong negotiation skills, consistently exceeding targets while fostering positive customer relationships. Bilingual communicator dedicated to enhancing customer satisfaction and driving brand awareness.
Overview
8
8
years of professional experience
Work History
Vendor Representative
Coworx Staffing
Atlanta, GA
11.2023 - Current
- Teamed up with store leadership to formulate sales plans for the fragrance sector.
- Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.
- Conducted in-store events to promote new fragrance launches, driving brand awareness and generating increased sales.
- Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Provided training to new team members on product knowledge, sales techniques, and customer service standards.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Zara
Atlanta, GA
06.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Manager of Operations
Charleys Philly Cheese Steak
Atlanta, GA
11.2023 - 05.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Cashier
Lucky Farmers Market
Oakland Park, FL
06.2017 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced shopping experience, provided product information and location assistance.
Manufacturing Associate
Tecnografic
Fort Lauderdale, FL
03.2021 - 01.2023
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Utilized hand tools and machinery to safely complete assembly processes.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Assembled products to meet production requirements and daily established quotas.
- Maintained high-quality standards for all manufactured products, ensuring customer satisfaction.
Education
Fort Lauderdale High School
Fort Lauderdale, FL03.2019
Skills
- Strong negotiation
- Performance tracking
- Attention to detail
- Calm and professional under pressure
- Understanding customer needs
- Excellent communication
- Customer service excellence
- Adaptability and flexibility
- Money handling
- Teamwork skills
- Product knowledge
- Market awareness
- Store maintenance
- Stock management
- Upselling techniques
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Zara
06.2024 - 02.2025
Vendor Representative
Coworx Staffing
11.2023 - Current
Manager of Operations
Charleys Philly Cheese Steak
11.2023 - 05.2024
Manufacturing Associate
Tecnografic
03.2021 - 01.2023
Cashier
Lucky Farmers Market
06.2017 - 04.2023
Fort Lauderdale High School