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Summary
Work History
Education
Skills
Certification
Languages:
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Amparo E Ramos

Amparo E Ramos

Certified Spanish Interpreter
Las Vegas,NV

Summary

Productive and People-oriented professional seeking to grow. Certified Spanish Healthcare Interpreter for 6 years exceeding 10 years of experience in customer service and insurance industry in healthcare settings. Committed to delivering high-quality results with little supervision. Using computers and technology proficiently. Strong communication and management skills. Acclimate quickly to new requirements and policies. Ability to adapt and handle high-volume, fast-paced, and high-stress environments. I possess experience working individually and in a team capacity, assisting with payroll, data entry, training new colleagues and scheduling. I am currently a dependable employee at Clark County Election Department with a strong capacity of performing secretarial practices.

Work History

Office Assistant II

Clark County Election Department
Las Vegas , NV
07.2024 - Current
  • Prepared voter registration forms, ballots, and other documents related to elections.
  • Managed all aspects of absentee voting including processing applications, verifying eligibility, issuing ballots, tracking returns, and certifying results.
  • Operated various office equipment such as scanners, and printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Spanish Translator/Administrative Assistant

Clark County Election Department
Las Vegas , NV
11.2023 - 07.2024
  • Translated English documents into Spanish while maintaining the original meaning of the text.
  • Proofread and edited translations to ensure accuracy, grammar, and punctuation.
  • Collaborated with other translators to provide quality translations promptly.
  • Organized and maintained filing systems both electronically and manually.
  • Assisted with the preparation of presentations for meetings, conferences, and other events.
  • Answered inquiries from customers and co-workers regarding services or products offered by the Clark County Election Department.
  • Managed confidential personnel files containing sensitive employee information following legal requirements.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.

Referral Coordinator

Tahoe Orthopedics & Sports Medicine
Carson City , NV
11.2021 - 07.2023
  • Process referral requests from patients, doctors, and other healthcare professionals.
  • Coordinate communication between patients, billing personnel, and insurance carriers.
  • Contact insurance providers to verify insurance information and obtain billing authorization.
  • Review account information and demographics to confirm patient and insurance information is accurate and complete.
  • Schedule patients according to availability, urgency, and insurance authorization guidelines.
  • Answer questions and resolve concerns raised by both patients and specialists.

Medical Interpreter

Barton Healthcare System
South Lake Tahoe , CA
05.2016 - 07.2023
  • Interpret verbal and written information during examinations, tests, and treatments.
  • Provide verbal summaries of non-English documents to diverse audiences.
  • Apply cultural understanding to discern specific meanings beyond literally written words.
  • Follow ethical codes to protect the confidentiality of patient medical information.
  • Document patient encounters and maintained monthly statistics.
  • Meet with hospital decision-makers to develop and promote healthcare programs for community residents in the required language.
  • Deliver interpreting services via video or via telephone to transmit virtual communication in Spanish-English.

Customer Service Representative

Barton Healthcare System
South Lake Tahoe , CA
10.2016 - 11.2021
  • Handle customer complaints and queries, fast-tracking them for problem resolution.
  • Educate and counsel clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Communicate with insurance representatives to complete claims processing or resolve problem claims.
  • Inform customers about billing procedures, process payments, and provide payment option setup assistance.
  • Training of new employees on procedures and policies to maximize team performance.
  • Process statement and account reconciliations and track down discrepancies.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy using a computer system to complete eligibility screening.

Front Desk Receptionist

Barton Healthcare System
Stateline , NV
06.2014 - 10.2016
  • Greet guests at the front desk and engage in pleasant conversations while managing the check-in process.
  • Review account information and demographics to confirm patient and insurance information is accurate and up to date for billing purposes.
  • Answer multiple insurer questions regarding policyholders.
  • Apply HIPAA privacy and security regulations while handling patient information.
  • Manage complex schedules, including coordinating appointments and documenting updates.
  • Complete all tasks in compliance with company policies and procedures.

Education

Some College - BSN/Health Work Experience

Lake Tahoe Community College
South Lake Tahoe, CA
12.2019

Some College - Medical Terminology

Barton University
South Lake Tahoe, CA
06.2017

Some College - Medical Insurance Billing

Lake Tahoe Community College
South Lake Tahoe, CA
04.2017

Skills

  • Consecutive and Simultaneous Interpretation Proficiency
  • Spanish Fluency, Oral and Written Communication
  • Medical Terminology
  • Typing speed of 45 WPM
  • Customer Service Expertise
  • HIPAA Regulations
  • Claims Processing
  • Courteous with a Strong Mindset
  • Multitasking Abilities

Certification

  • Certified Medical Interpreter. CCHI, South Lake Tahoe, CA, 07/2018.
  • Certified Medical Translator, Alta Language Service, Carson City, NV, 08/2022.
  • Certified National Just Culture Training, Las Vegas NV, 03/2023.

Languages:

Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Assistant II

Clark County Election Department
07.2024 - Current

Spanish Translator/Administrative Assistant

Clark County Election Department
11.2023 - 07.2024

Referral Coordinator

Tahoe Orthopedics & Sports Medicine
11.2021 - 07.2023

Customer Service Representative

Barton Healthcare System
10.2016 - 11.2021

Medical Interpreter

Barton Healthcare System
05.2016 - 07.2023

Front Desk Receptionist

Barton Healthcare System
06.2014 - 10.2016
  • Certified Medical Interpreter. CCHI, South Lake Tahoe, CA, 07/2018.
  • Certified Medical Translator, Alta Language Service, Carson City, NV, 08/2022.
  • Certified National Just Culture Training, Las Vegas NV, 03/2023.

Some College - BSN/Health Work Experience

Lake Tahoe Community College

Some College - Medical Terminology

Barton University

Some College - Medical Insurance Billing

Lake Tahoe Community College

Overview

10
10
years of professional experience
3
3
Certificate

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Amparo E RamosCertified Spanish Interpreter