AMPARO RODRIGUEZ
Las Vegas,NV
Summary
Dedicated and customer focused representative with 15 years of experience delivering great service and support in data entry and conflict resolution. Proficient in resolving inquiries and providing accurate information to ensure customer satisfaction. Motivated team player committed to contributing to company success goals.
Overview
8
8
years of professional experience
Work History
Realtor
Homesmart Evergreen Realty
04.2017 - Current
- Conducted Market research and comparative market analysis to determine property values
- Listed and marketed properties for sale or rent through multiple channels including mls, online listings and open houses
- Developed and maintained strong relationships with clients, real estate agents, mortgage lenders and other industry professionals
- Utilized CRM software to manage leads, track client interactions and follow up on potential opportunities
- Adhered to all local, state and federal real estate laws and regulations
Customer Service Team Lead
LD wireles
08.2023 - 06.2024
- Set attainable daily, weekly and monthly goals and game plans for the grievance department
- Assessed potential client's information to determine eligibility into program
- Engaged with customers through face to face, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction
- Participated in Community Outreach, training and meetings to become more of an asset and advance my knowledge in problem solving
Customer Service Specialist
Free phones
04.2020 - 06.2023
- Assisted over 40 clients daily with their Lifeline needs and concerns
- Coordinated internally with operations and logistics to maintain knowledge of new company products
- Trained new hires on products and enrollment services, best practices and protocols to reduce turnovers
Education
Real Estate Certification -
Glendale Community College
01.2014
Business Associate -
UNLV
08.2003
Skills
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- 55 wpm Typing Speed
- Customer service
- Microsoft Office
- Microsoft Teams
- Excel Spreadsheet
- Google Suite
- Problem Resolution
- Cold calling
- Project Management
- Working efficiently within a remote setting
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Team Lead
LD wireles
08.2023 - 06.2024
Customer Service Specialist
Free phones
04.2020 - 06.2023
Realtor
Homesmart Evergreen Realty
04.2017 - Current
Real Estate Certification -
Glendale Community College
Business Associate -
UNLV
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