Amr Mahmoud
Summary
Detail-oriented marketing graduate skilled in driving customer engagement and improving brand visibility through data-driven digital marketing initiatives. Successfully managed marketing strategies for multiple locations, collaborating with business owners to enhance promotional content and maximize audience interaction. Committed to leveraging innovative solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Director of Volunteers
Golden Hand Nonprofit Foundation
08.2025 - 05.2026
- Directed volunteer coordination efforts, including scheduling, team organization, and community outreach initiatives.
- Led volunteer engagement activities and helped oversee programs supporting underserved youth and local communities.
- Coordinated outreach initiatives, community partnerships, and event support to expand educational and social support resources.
- Assisted in managing volunteer operations and strengthening nonprofit community impact through organized leadership and communication.
Marketing Manager
Cleopatra Ink
01.2025 - 2026
- Managed social media accounts and digital marketing efforts for five tattoo studio locations, enhancing online presence.
- Develop and schedule promotional content, advertisements, and campaign materials tailored to services, events, and customer engagement.
- Collaborate directly with business owners to improve brand visibility and maintain consistent marketing strategies across multiple locations.
- Analyzed customer engagement trends to adapt content strategies, increasing reach and audience interaction.
- Coordinated marketing campaigns and streamlined communication across teams to ensure timely execution.
Sales Expert
T-Mobile
08.2024 - 05.2025
- Delivered customer-focused service by assisting clients with mobile products, plans, and technology solutions, enhancing overall customer satisfaction.
- Built strong communication and sales skills through direct customer interaction and tailored product recommendations.
- Assisted customers with troubleshooting, account support, and technical diagnostics, resolving issues efficiently in a fast-paced retail environment.
- Maintained up-to-date product knowledge of emerging technology and services, ensuring effective support for diverse customer needs.
Manager
Allied Towing and Transport
06.2022 - 07.2024
- Oversaw daily office operations, customer communication, scheduling, and dispatch coordination to ensure seamless workflow.
- Coordinated schedules for tow truck drivers and customer pickup windows while ensuring operational efficiency.
- Addressed customer inquiries and resolved service-related issues, enhancing customer satisfaction and loyalty.
- Cultivated strong organizational and multitasking abilities to effectively navigate high-demand environments.
- Maintained organized databases, records, accounting spreadsheets, and insurance documentation.
Education
Bachelor of Science - Business Administration and Marketing
California State University, East Bay
Hayward, CA05-2026
Skills
- Marketing strategy and research
- Social media marketing
- Content creation
- Sales and client relations
- Digital marketing
- Organization and time management
- Microsoft Office, Excel and Google Workspace
- Team collaboration and leadership
- Customer service and communication
Hobbies and Interests
- Sports Enthusiast (Basketball & Football)
- Technology & Digital Media
- Video Game Design
- Creative Branding & Marketing
Languages
Conversational Arabic
Accomplishments
- Lake Tahoe 2026 Tattoo Show Award Winner x2
Led event coordination and planning efforts for team participation, including marketing preparation, scheduling, and brand representation.
Helped organize and execute promotional strategies that contributed to receiving two awards at the convention.
Timeline
Director of Volunteers
Golden Hand Nonprofit Foundation
08.2025 - 05.2026
Marketing Manager
Cleopatra Ink
01.2025 - 2026
Sales Expert
T-Mobile
08.2024 - 05.2025
Manager
Allied Towing and Transport
06.2022 - 07.2024
Bachelor of Science - Business Administration and Marketing
California State University, East Bay