Kimberly Naumann

• Coordinated training programs for new volunteers to help my coordinators develop successful volunteers.
• Oversaw scheduling and assignment of volunteer tasks to ensure plenty of coverage since we only have 1 or 2 paid employees at each center.
• Established performance tips for coordinators to recognize volunteer contributions.
• Organized community events that increased visibility of Compassion Place's mission and volunteer impact in places like our centers in Annapolis and Havre de Grace.
• Negotiated partnerships with local businesses to secure discounts and donations for the organization's programs, like Miracle of Christmas.
• Served for the organization at networking events related to volunteering best practices, like Chick-fil-A and Passport to Serve.
• Promoted a positive organizational culture among volunteers through open communication. They know the door is always open...or my phone.
• Maintained accurate records of volunteer hours completed in order to provide accurate information on contributions made by volunteers.
• Developed volunteer management policies and procedures, ensuring consistent practices across all of our centers.
• Tracked volunteer data using specialized software, providing valuable insights for grant writing and reporting purposes.
• Oversaw budgetary management related to the Volunteer Services Department including monitoring expenses.
• Established strong relationships with community partners to identify potential volunteer opportunities and resources. Gained great response from grocery stores like Whole Foods and Giant.
• Created a volunteer recognition program/luncheon that acknowledged the hard work and dedication of individuals who volunteered for the organization.
• Designed volunteer handbook and established volunteer group to address specific issues.
• Managed 300 volunteers by addressing scheduling issues, performance issues and volunteer needs with the help of my coordinators and group leaders.
• Offered many community presentations to help build awareness of Compassion Place's mission.
• Conducted volunteer interviews and assessments to screen qualified volunteers for most position.
• Maintained daily operations by completing administrative paperwork and performing database entry.
• Promoted volunteer program through social media platforms.
• Provided leadership, guidance and support to staff members at the main office and our 6 centers around Maryland.
• Participated in community events to promote services and engage with public.
• Collaborated with local organizations to expand outreach efforts with my officemate. ie Miracle of Christmas, Food collections and distributions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, and weekend.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills.
• This was during my 23 year stint of one salon that I worked at until it closed abruptly.

I also attended vocational school fro 1985 until graduation in 1987. After that I completed my cosmetology testing and earned my license.