Amreen Anowar
Chesapeake Beach,MD
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Eyewear Consultant
MyEyeDr
Annapolis, MD
02.2024 - 07.2024
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
- Participated in team meetings discussing strategies for improving sales and customer experience.
- Maintained a clean and organized work area for customers' convenience.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Rod N' Reel Gaming
Tanesia Willis
Chesapeake Beach, Maryland
08.2023 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Monitored gambling activities for compliance with state and local regulations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Sports Referee
UMD Intramural Sports Department
College Park, Maryland
09.2022 - 05.2023
- Promoted good sportsmanship among players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Communicated with fans, coaches, players, and other umpires.
- Explained and taught regulations and rules to players and coaches.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Navigated difficult situations using effective communication and explanation of game rules.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Internship for Computer Science Department
Thomas Moran
Prince Frederick, United States
06.2021 - 08.2022
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Subway Sandwhich Artist
Kamrul Anowar
Chesapeake Beach, United States
12.2018 - 05.2022
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Prepared and presented food in compliance with health and safety guidelines.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated manual and electric appliances to peel, slice, and trim food.
- Restocked and rotated stock in display case to mitigate stock loss.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Executed sandwich artistry duties with very low occurrence of errors.
Server
Butterfly And Wishes, Tea And Sweets
Chesapeake Beach, Maryland
04.2019 - 09.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Hostess
Herrington On The Bay
North Beach, Maryland
04.2019 - 08.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Decorated and set tables in accordance with party themes and age groups.
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Education
Bachelor of Arts - Undecided
University of Maryland - College Park
College Park, MD05-2027
Associate of Arts - Criminal Justice
College of Southern Maryland
La Plata, MD05-2025
High School Diploma -
Northern High School
Owings, MD05.2022
Skills
- Team Collaboration
- Telephone Reception
- Self Motivation
- Creative Thinking
- Professional Demeanor
- Customer Service
- Multitasking Proficiency
- Friendly, Positive Attitude
- Microsoft Office
- Organization and Time Management
Additional Information
Editor-in-Chief of Northern High School Yearbook, 2022
Vice President of Girls who Code, 2022
Historian for Student Government Association, 2018-2022
Historian for Feminism Club, 2021
Timeline
Eyewear Consultant
MyEyeDr
02.2024 - 07.2024
Rod N' Reel Gaming
Tanesia Willis
08.2023 - 01.2024
Sports Referee
UMD Intramural Sports Department
09.2022 - 05.2023
Internship for Computer Science Department
Thomas Moran
06.2021 - 08.2022
Server
Butterfly And Wishes, Tea And Sweets
04.2019 - 09.2019
Hostess
Herrington On The Bay
04.2019 - 08.2019
Subway Sandwhich Artist
Kamrul Anowar
12.2018 - 05.2022
Bachelor of Arts - Undecided
University of Maryland - College Park
Associate of Arts - Criminal Justice
College of Southern Maryland
High School Diploma -
Northern High School