Amrika Ramcharan
Bronx,NY
Summary
Highly Motivated Sales professional with over 12 years of extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
14
14
years of professional experience
Work History
Luxury Sales Consultant
Tempur Pedic Mattresses
New York
01.2024 - 03.2024
- Greeted customers and introduced details about Tempur Pedic mattresses
- Created an amazing experience by letting the customers lay and experience the feel of the mattresses while selling and speaking of features and benefits
- Processed purchases, returns and offered financing options
- Responsible for cash handling including opening and closing registers daily
- Ordered supplies including pillows, toppers, hygiene supplies etc
- Ensured store was clean and up to standard for customers.
Sales and Service Leader
Sephora
New York
04.2023 - 01.2024
- Greeted, checking in and out clients for makeup or skin services using MPOS system
- Ensured beauty and skin studio were cleaned and up to standard for clients
- Handled any client issues including unhappy makeup looks, unsatisfying service
- Led team to book services from sales floor or existing client follow-ups to meet goal
- Managed a team of 5 Licensed Beauty Advisors and observed how beauty services were being performed on clients.
Cashwrap Coordinator
Sephora
New York
12.2022 - 04.2023
- Trained 25+ new employees quarterly
- Handled any customer issues at cash wrap including, returns, service experience etc
- Replenished supplies and ensured cash wrap were clean and up to standard
- Ensured store meets loyalty goals through demonstration and coaching team members
- Responsible for cash handling operations which includes opening and closing registers.
Registry Customer Service Concierge
Bloomingdales
New York
01.2021 - 12.2022
- Handled 40+ calls daily, with duties including placing online orders, retrieving customer data, presenting relevant product information
- Greeting, checking in and checking out customers for registry appointment
- Assisted customers on sales floor find products to fit their needs
- Processed online and in store orders through POS system.
Lingerie Supervisor
Victoria Secret
New York
05.2017 - 01.2021
- Supervised the sales team and Bra Fitting Experts
- Coached team on demonstrating effective behaviors on sales floor and fitting rooms
- Responsible for rolling out breaks and assigning associates zones on sales floor
- Ensured store met daily business goals
- Performed observations on associates and delivered feedback and action plans.
Bra Fitting Expert
Victoria Secret
New York
01.2015 - 05.2017
- Aided in helping the customers understand promotions and product knowledge
- Guided customers in choosing items that reflected personal style and shape
- Attended to customers in fitting room.
Sales Specialist
Victoria Secret
New York
03.2012 - 01.2015
- Aided in helping the customers understand promotions and product knowledge
- Sold the maximum requirement of merchandise established for the day
- Greeted and helped customers as they entered store.
Housekeeper
Lucerne Luxury Apartments(Entertainment Family)
New York, NY
03.2012 - 01.2015
- Provided clients with top-notch services
- Cleaned up spills and messes
- Sanitized floors and surfaces
- Removed garbage and replaced bags with new ones
- Vacuumed and buffed floors
- Safely handled hazardous materials.
Sales Associate Intern
Burlington Coat Factory
New York, NY
01.2010 - 03.2012
- Greeted and helped customers
- Checked all price tags on clothes and ensure sizing was correct
- Attended to customers in fitting room and checked pieces of clothing.
Education
High School Regents Diploma -
Washington Irving High School
01.2013
Skills
- Proficient in computer/software, Internet and E-mail tools
- Ability to stay calm under pressure while multi-tasking
- Organization
- POS systems
- Time Management
Timeline
Luxury Sales Consultant
Tempur Pedic Mattresses
01.2024 - 03.2024
Sales and Service Leader
Sephora
04.2023 - 01.2024
Cashwrap Coordinator
Sephora
12.2022 - 04.2023
Registry Customer Service Concierge
Bloomingdales
01.2021 - 12.2022
Lingerie Supervisor
Victoria Secret
05.2017 - 01.2021
Bra Fitting Expert
Victoria Secret
01.2015 - 05.2017
Sales Specialist
Victoria Secret
03.2012 - 01.2015
Housekeeper
Lucerne Luxury Apartments(Entertainment Family)
03.2012 - 01.2015
Sales Associate Intern
Burlington Coat Factory
01.2010 - 03.2012
High School Regents Diploma -
Washington Irving High School