Amrinder Kaur
customer service
Manteca,CA
A good traveler has no fixed plans and is not intent on arriving.
Lao Tzu
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Skills
- Customer Service
- Positive Attitude
- Cash Handling
- Strong Work Ethic
- Patience and Empathy
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Report Writing
Work History
Security officer
Rangers Protection
04.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Office Assistant
World Financial Group
07.2023 - 11.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Front End Cashier
No Frills
11.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Key Holder
Think Kitchen
09.2022 - 11.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
MBA - Business Administration And Management
09.2023
Status: Not Completed
I have Completed only three semesters in MBA in which I have completed total 9 courses. Human Resources Management, Financial Management, Marketing Management, Leadership in global context, Operations Management, Digital transformation, Business Analytics, Ethics, CSR, & Business Environment Analysis are the major fields of my study.
MA - Comparative study of Religion
07.2018
- Dissertation: BANI BHAGAT KABIR JI
BACHELOR OF COMMERCE -
05.2016
- Research Project: Women Entrepreneurship
- Training: I have completed 3 months of training as office assistant in accounts department at EASTMAN CAST AND FORGE LTD. Ludhiana, punjab, India
UNDERGRADUATE CERTIFICATE - Commerce
03.2012
- Extracurricular Activities: National level Athlete, National Cadet Corps
HIGH SCHOOL DIPLOMA -
03.2010
- Extracurricular Activities: State level Athlete, National Cadet Corps
Timeline
Office Assistant - World Financial Group
07.2023 - 11.2023
Security officer - Rangers Protection
04.2023 - 11.2023
Front End Cashier - No Frills
11.2022 - 04.2023
Key Holder - Think Kitchen
09.2022 - 11.2022
University Canada West - MBA, Business Administration And Management
Sri Guru Granth Sahib World University - MA, Comparative study of Religion
Punjab Institute of Management And Technology - BACHELOR OF COMMERCE,
Jawahar Navodaya Vidyalaya - UNDERGRADUATE CERTIFICATE, Commerce
Jawahar Navodaya Vidyalaya - HIGH SCHOOL DIPLOMA,
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Overview
1
1
year of professional experience
Work Preference
Work Type
Full TimeInternshipContract WorkLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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