Amrita Gupta
Conroe,USA
Summary
Accomplished Business Systems Analyst with a proven track record at Empyrean Benefit Solutions, excelling in requirement gathering, process design, and technology implementation. Leveraged expertise in SQL and effective communication to enhance project outcomes, notably improving workflow efficiency and integration processes. Demonstrated leadership in developing user-friendly QA test plans and SOPs, ensuring high-quality deliverables and seamless transitions.
Overview
16
16
years of professional experience
Work History
Business Systems Analyst
Empyrean Benefit Solutions
Houston, TX
02.2024 - Current
- Part of the JEDI program, gaining exposure to a variety of tasks including Export Configuration, QA Testing, EOI Testing, Compass configuration, Export, TOPPS development, Research Requests, SQL writing, and all the aspects of OE (Payroll, configuration, testing, compass, creation of new benefits, rates).
- Created a new file of requirements for new carriers from scratch, ensuring seamless integration and compliance.
- Contributed to the Connect Go project, quickly learning the new application, and creating comprehensive documentation for TTM Tech and Energizer.
- Successfully created and continuously updated Standard Operating Procedures (SOPs) to facilitate the transition to BPSS, ensuring that error report resolution remains current and effective.
- Developed a user-friendly QA test plan template for the Connect Go project that saves a lot of time for documentation.
- Read and executed Business Requirements Documents (BRDs).
- Maintained constant communication with the CSMs to ensure Business Requirements Documents (BRDs) were up to date.
- Proactively addressed discrepancies by asking pertinent questions, and ensuring timely completion of ticket work.
- Consistently added detailed comments and information to JIRA tickets, ensuring all relevant details were captured and easily understood by the team, which improved workflow and reduced the need for follow-up questions.
Product Consultant
ITC Infotech
Bengaluru, Karnataka
09.2010 - 03.2015
- Acted as a liaison between clients and the development and testing teams for the LoanIQ product.
- Requirement gathering requirements from the client for the Loan IQ system, and discussing them with the development team.
- Additionally, I interacted with the testing team to ensure the final delivery of the product was configured correctly and met the client's needs.
- Participated in the process improvement team, constantly reviewing procedures to ensure audit compliance.
- Conducted end-to-end testing of final deliverables to ensure high-quality output with minimal bugs and defects.
- Identified and designed business-critical test scenarios and test cases, reviewing them on JIRA.
- Created weekly, monthly, and quarterly reports to ensure efficient defect management with clients.
- Developed training materials and conducted training sessions to facilitate the smooth onboarding of new hires.
- Set up static data provided by the bank, including customer names, account numbers, and user hierarchies, while handling large data volumes.
Securities and Bonds Analyst
Northern Trust Bank
Bangalore, Karnataka
03.2009 - 09.2010
- Payment Reconciliation: Managed daily responsibilities for the Global Foreign Exchange Department, including general ledger reconciliation of incoming and outgoing payments for intercompany, intracompany, and third-party foreign exchange transactions.
- Reconciled loan positions on Fund Master (custody) against GSL (lending) daily.
- Performed foreign exchange cash collateral reconciliation of month-end interest statements, and responded to various internal and external queries from fund managers.
- Set up standard settlement instructions (SSIs), and manage cash movements to appropriate accounts through SWIFT, including setting up and transferring wire requests.
- Updated data from Bloomberg into the custodian banking software.
- Built management reports in Excel using macros.
Education
MBA - Finance
Alliance University
01.2009
BBA - Finance
AMITY University
01.2007
Skills
- Requirement Gathering
- Process Design
- Gap Analysis
- Technology Implementation
- User Acceptance Testing
- Defect Management
- Testing
- Finance
- SQL
- Salesforce
- LoanIQ
- Kondor Trade Processing
- JIRA
- Visio
- Microsoft Office
- QuickBooks
- MAP
- Meridian
Contact
Conroe, USA 77384
Timeline
Business Systems Analyst
Empyrean Benefit Solutions
02.2024 - Current
Product Consultant
ITC Infotech
09.2010 - 03.2015
Securities and Bonds Analyst
Northern Trust Bank
03.2009 - 09.2010
MBA - Finance
Alliance University
BBA - Finance
AMITY University
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