AMRITA SAINI
Markham
Summary
Recognized for strong problem solving abilities, attention to detail, and a proactive approach to improving processes, engagement, and customer satisfaction. Offers positive attitude and genuine interest in helping others, with the ability to quickly learn company products and services to provide accurate and efficient customer support while contributing to a collaborative, customer focused environment. Results driven and analytical professional with experience in data analysis, community outreach, digital strategy, and customer service within fast paced and collaborative environments. Skilled in Excel and analytical tools to interpret data, identify trends, and support data driven decision making that improves operational efficiency and program outcomes. Demonstrated ability to communicate effectively with diverse stakeholders, manage customer inquiries, and resolve issues efficiently while contributing to team based initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
HV Constructions
Brampton, ON
09.2025 - Current
- Developed and executed targeted digital marketing campaigns to enhance brand visibility.
- Analyzed website traffic and performance metrics to inform strategy adjustments.
- Collaborated with cross-functional teams to optimize online content for SEO.
- Managed social media platforms exceeding millions of views, increasing engagement through strategic content planning.
Host/Server
Boston Pizza
Markham, ON
08.2024 - 12.2025
- Handled customer inquiries and resolved complaints efficiently.
- Handled high-pressure situations with composure.
- Trained new hosts on service standards and operational procedures.
- Implemented improvements in guest experience through feedback collection.
- Coordinated with management to enhance reservation systems and processes.
Operational Analyst
City of Markham
Markham, ON
05.2025 - 08.2025
- Analyzed operational data to identify trends and improve efficiency across processes.
- Developed and implemented workflow optimizations leading to enhanced productivity metrics.
- Collaborated with cross-functional teams to streamline reporting procedures and reduce turnaround times.
- Utilized advanced analytics tools to create actionable insights for strategic decision-making.
Customer Service Representative
Trapped
Toronto, ON
08.2024 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and customer service best practices.
- Improved customer satisfaction ratings by implementing feedback mechanisms and follow-up processes.
- Managed complex customer issues, ensuring timely resolutions while maintaining high service standards.
Operational Assistant
City of Markham
Markham, ON
05.2023 - 09.2023
- Assisted in the development and implementation of operational procedures and protocols.
- Created spreadsheets, organized inventory, and contributed to program planning and reporting.
- Coordinated daily operations to ensure compliance with city regulations and policies.
- Streamlined communication between departments to enhance workflow efficiency.
Education
Bachelor of Science - Public Health
Toronto Metropolitan University
Toronto, ONSkills
- Detail-oriented
- Market research and analysis
- Data analysis
- Campaign management
- Decision support
- Business intelligence
- Customer service
- Operations research
- Reporting skills
- Workflow optimization
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Critical thinking
- Problem resolution
Certification
Smart Serve
Languages
English
Hindi
Punjabi
Timeline
Digital Marketing Specialist
HV Constructions
09.2025 - Current
Operational Analyst
City of Markham
05.2025 - 08.2025
Host/Server
Boston Pizza
08.2024 - 12.2025
Customer Service Representative
Trapped
08.2024 - 10.2024
Operational Assistant
City of Markham
05.2023 - 09.2023
Bachelor of Science - Public Health
Toronto Metropolitan University