Amrita Thapa
Merrimack,NH
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Selling and Support Captain
Macy's Inc
Manchester, NH
07.2021 - 06.2022
- Provided excellent customer service, developing and maintaining client relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Macy's Inc.
Manchester, NH
05.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Institute of Engineering
NepalSkills
- Point of Sale Knowledge
- Stocking and Replenishing
- Retail Knowledge
- Exceptional Customer Service
- Problem-solving skills
- Merchandising understanding
- Cash register operation
- Social perceptiveness
- Client Service
- Relationship building
- Sales training
- Multi-tasking strength
- Goal-Driven
Timeline
Selling and Support Captain
Macy's Inc
07.2021 - 06.2022
Sales Associate
Macy's Inc.
05.2018 - 11.2019
High School Diploma -
Institute of Engineering