Amro Salih
Sterling,VA
Summary
A proactive, fast-learning individual
with excellent customer service and
1.5+ years of help-desk support
experience. Recognized by previous
management and colleagues as an
individual who is always willing to
take on challenges and new
responsibilities. Forward-thinking,
very team-oriented, and seeking an
opportunity to contribute to the
overall success of a company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Access Control / Service Desk Support
Cyrus One Data Centers
Ashburn, VA
07.2023 - Current
- Follow up on and resolve on-site security personnel support tickets using Zendesk ticketing system
- Managed employee on-boarding and off-loading processes with the utilization of Paycom software
- Provide excellent customer support to clients via telephone and email
- Monitor and control access of employees and visitors coming in and out of restricted areas inside the data center
- Issue identification cards to employees and visitors with proper building
access and clearances using C-CURE 9000 software
Guest Advocate and Service Advocate
Target
Sterling, VA
10.2020 - 01.2023
- Provide excellent customer service to dealership guests
- Scan and Bag items for customers
- Help customers with Returns and Pickups
- Take out drive up orders for customers picking up
- Watch self check out and keep the line moving.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA12.2025
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Sterling, VA12.2023
High School Diploma -
Anndandale High School
Annandale, VA06-2022
Skills
Customer Service
- Communication Skills
- Troubleshooting
- Time Management
- Microsoft Windows
- Ticketing Systems
- Detail Oriented
- End User Support
- Active Directory
- Microsoft Word
- Task Prioritization
- Organizational Skills
Certification
- Associates degree of Applied Science in a Concentration in Cyber security
- Google IT support certification
- comptia security + cert
- CPR and AED Certified
Additional Information
GPA: 3.6
Volunteer Experience
- Teacher Assistant, Sudanese American Community School of NOVA
- Homeless Shelter Volunteer, Katherine K. Hanley Family Center
Timeline
Access Control / Service Desk Support
Cyrus One Data Centers
07.2023 - Current
Guest Advocate and Service Advocate
Target
10.2020 - 01.2023
Bachelor of Science - Cyber Security
George Mason University
Associate of Applied Science - Cyber Security
Northern Virginia Community College
High School Diploma -
Anndandale High School