Amsini Jumapili
Houston
Summary
Led a team at Chick-fil-A, focusing on customer service excellence and team collaboration. Cultivated a positive workplace culture by encouraging team members and promoting their strengths. Developed management skills through hands-on experience, resulting in personal and professional growth.
Overview
2026
2026
years of professional experience
Work History
Restaurant Manager | CERTIFIED TRAINER | TEAM MEMBER | Ordering Truck
Chick-fil-A
- Addressed customer account inquiries and managed transaction processing to maintain operational effectiveness.
- Managed daily banking activities, prioritizing regulatory compliance and operational efficiency.
- Acquired comprehensive understanding of financial products to improve client interactions and satisfaction.
- Analyzed current processes and collaborated with team members to optimize branch workflow efficiency.
- Demonstrated digital banking tools to clients, ensuring enhanced accessibility and user experience.
- Resolved customer issues promptly and professionally, fostering trust and loyalty among clients.
- Collaborated with branch teams to develop and implement marketing campaigns for financial services offerings.
- Implemented training initiatives for new employees, focusing on operational procedures and effective customer engagement strategies.
- Analyzed client requirements and provided expert recommendations on financial products to optimize portfolio growth and satisfaction.
- Oversaw adherence to risk management protocols and compliance policies to secure customer assets and maintain confidentiality.
- Monitored and enforced compliance with legal and ethical regulations to protect bank assets effectively.
- Streamlined client interactions by efficiently addressing issues and maintaining consistent follow-up on pending concerns.
- Implemented routine audits and emphasized detail-oriented practices to elevate overall teller accuracy.
Retail Banker
Woodforest Bank
5655 East Sam Houston Pkwy N, Houston, TX 77015
01.2024 - Current
- Resolved customer account inquiries and oversaw transaction processing to enhance operational efficiency.
- Oversaw daily banking operations, ensuring adherence to regulatory compliance and enhancing operational efficiency.
- Cultivated in-depth knowledge of financial products to enhance client interactions.
- Evaluated existing processes and partnered with team members to enhance branch workflow efficiency.
- Showcased digital banking tools to clients, enhancing accessibility and user experience.
- Addressed customer issues with urgency and professionalism, enhancing trust and loyalty among clients.
- Spearheaded collaboration with branch teams to design and execute marketing campaigns for financial services offerings.
- Designed and executed training initiatives for new employees, emphasizing operational procedures and customer engagement strategies.
- Evaluated client needs and delivered expert recommendations on financial products.
- Directed adherence to risk management protocols and compliance policies to safeguard customer assets.
- Oversaw and enforced compliance with legal and ethical regulations to safeguard bank assets.
- Optimized client interactions by proactively resolving issues and ensuring timely follow-up on outstanding concerns.
- Executed routine audits and reinforced detail-oriented practices to enhance teller accuracy.
Education
HIGH SCHOOL DIPLOMA - undefined
Skills
Achieved high customer satisfaction ratings through effective communication and support in loan services Improved customer service response times by implementing new communication protocols Enhanced client understanding of loan products through targeted information sessions
Activities and Interests
Working out, going out and Exploring Houston, trying new things, meeting new people. I also love taking on new challenges and overcoming them. Instrating to get back into reading and expanding my knowledge.
Languages
Spanish
Native or Bilingual
Timeline
Retail Banker
Woodforest Bank
01.2024 - Current
HIGH SCHOOL DIPLOMA - undefined
Restaurant Manager | CERTIFIED TRAINER | TEAM MEMBER | Ordering Truck
Chick-fil-A