Amuby Santos
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Server Assistant
Xclusive Services - Gaylord Opryland
01.2023 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Banquet Server
Xclusive Services - Gaylord Opryland
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Banquet Houseperson
Xclusive Services - Gaylord Opryland
01.2023 - Current
- Enhanced guest satisfaction by ensuring timely setup and breakdown of banquet events.
- Maintained clean and organized event spaces for optimal functionality and visual appeal.
- Assisted with the coordination of logistics for large-scale events, resulting in smooth and successful functions.
- Contributed to increased customer retention by providing exceptional service and support during banquet events.
Banquet Bartender
Tru By Hilton
09.2022 - 12.2022
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
House Attendant
Home2 Suites By Hilton
06.2022 - 09.2022
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Enhanced room cleanliness for increased customer satisfaction, performing thorough cleaning tasks.
- Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
- Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
Education
Bachelor of Science - Business Administration
Universidad Del Zulia - LUZ
Zulia, Venezuela07.2025
Bachelor of Science - Accounting
Instituto Universitario De Tecnología Readic
Zulia, Venezuela06.2022
Skills
- Guest Relations Management
- Hospitality Service Expertise
- Teamwork and Collaboration
- Flexible Schedule
- Customer Service
- Willing to Learn
- Positive and Friendly Attitude
- Conflict Resolution
- Problem Solving
- Decision Making
- Stress Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Arabic
Elementary
Timeline
Server Assistant
Xclusive Services - Gaylord Opryland
01.2023 - Current
Banquet Server
Xclusive Services - Gaylord Opryland
01.2023 - Current
Banquet Houseperson
Xclusive Services - Gaylord Opryland
01.2023 - Current
Banquet Bartender
Tru By Hilton
09.2022 - 12.2022
House Attendant
Home2 Suites By Hilton
06.2022 - 09.2022
Bachelor of Science - Business Administration
Universidad Del Zulia - LUZ
Bachelor of Science - Accounting
Instituto Universitario De Tecnología Readic