A'murie Sarpy

• Supported 10-20 donor check-ins per shift while verifying records and preparing collections.
• Performed blood draws using phlebotomy procedures and maintained patient comfort throughout collection.
• Documented donor information accurately and filed records for timely retrieval.
• Collected and handled specimens following infection control and patient safety procedures.
• Assisted donors with intake, appointment scheduling, and clear communication during visits.
• Applied attention to detail and HIPAA compliance when completing electronic health record documentation.

• Handled 20 inbound patient calls per shift while delivering accurate information and calm support.
• Resolved caller issues by explaining next steps, answering questions, and directing cases to the right team when needed.
• Verified patient information and updated records with strong attention to detail.
• Documented each interaction accurately to support clear handoffs and reliable recordkeeping.
• Transferred calls to appropriate staff and coordinated prescription refill requests efficiently.
• Maintained professionalism in remote communication while balancing multiple tasks and adapting to changing call needs.

• Managed patient intake information and updated records before scheduled visits.
• Coordinated remote appointment calendars to align availability with patient needs and clinic workflows.
• Handled patient calls and messages with clear, professional communication.
• Maintained accurate appointment records and supported electronic health record documentation.

Phlebotomy Course and Training

• Professional Development Training