Amy Ackerman
Toms River
Summary
Results-driven professional with extensive experience in team collaboration and training. Adept at maintaining high standards in customer service and cash handling, contributing to team success and operational efficiency. Committed to enhancing customer experiences.
Overview
19
19
years of professional experience
Work History
Delivery Associate
Maverick Delivers LLC
Tinton Falls, NJ
09.2024 - 05.2026
- Navigated delivery routes efficiently, ensuring timely arrival of packages to customers.
- Operated handheld devices for package tracking and route optimization.
- Maintained adherence to safety protocols while loading and unloading deliveries.
- Communicated effectively with customers regarding delivery schedules and issues.
- Received recognition as driver of the week multiple times and also received recognition as employee of the month
- Assisted in training new associates on best practices for delivery operations.
- Conducted vehicle inspections to ensure compliance with maintenance standards.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Visual Merchandising Keyholder
H&M
Toms River, NJ
05.2012 - 08.2024
- Led team in achieving sales targets through effective merchandising and inventory management.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Oversaw daily store operations, including opening and closing procedures to maintain security.
- Implemented visual merchandising strategies to enhance product visibility and customer engagement.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Collaborated with the management team on implementing strategies to achieve store's monthly sales targets.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Cashier
ShopRite
Toms River, NJ
01.2007 - 05.2012
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
Education
Bachelor of Arts - World Literature
Fairleigh Dickinson University
Madison, NJ05-2015
Skills
- Loading and unloading
- Package handling
- Deadline adherence
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
Timeline
Delivery Associate
Maverick Delivers LLC
09.2024 - 05.2026
Visual Merchandising Keyholder
H&M
05.2012 - 08.2024
Cashier
ShopRite
01.2007 - 05.2012
Bachelor of Arts - World Literature
Fairleigh Dickinson University