Amy Acosta
The Bronx,NY
Overview
3
3
years of professional experience
Work History
Financial Aid Office Assistant
St Johns University
Jamaica , NY
05.2026 - Current
- Assisted students with financial aid and account-related inquiries, providing accurate and timely guidance while navigating university financial systems and policies.
- Applied knowledge of financial aid policies, tuition, and student account processes to help students understand their financial obligations and available resources.
- Handled sensitive student financial information with a high level of confidentiality and attention to detail, strengthening accuracy and professionalism when working with financial data.
- Resolved student inquiries by reviewing account information, identifying discrepancies, and coordinating with university departments for accurate resolutions.
- Collaborated with Financial Aid and university staff to address complex student financial concerns, enhancing problem-solving and cross-functional communication skills.
- Handled high volume of student interactions in Contact Center, prioritizing inquiries and clearly communicating complex financial information while maintaining professionalism.
Concessions Associate
Statue Cruises
New York, Ny
08.2024 - 01.2026
- Prepared and served a variety of food and beverage items, following strict food safety and sanitation rules.
- Maintained cleanliness and proper presentation in dining areas to enhance guest experience.
- Provided high quality customer service to over 500 guests daily on boat tours.
- Collaborated with team members to deliver quality service and maintain efficiency in all tasks.
- Managed inventory levels and assisted with ordering and stock replenishment
Counselor in training (CIT)
Camp Kaufman
81 Camp rd Homes , ny
12.2023 - 09.2024
- Assisted Senior counselors with the supervision of 20 + campers, ages 6-15, always ensuring their safety.
- Co- led and planned engaging group activities,including arts and crafts, sports and team building exercises.
- Fostered a positive and inclusive environment, promoting teamwork and friendship among all campers.
- Modeled good behavior for younger campers, providing guidance and support to encourage positive interactions.
- Participated in daily staff meetings to discuss the program structure.
Education
High School Diploma -
St Johns University
Jamaicia, NY09-2026
Skills
Bilingual: Spanish/ English, Microsoft PowerPoint, Analytical & Problem Solving, Microsoft Excel, Team Collaboration, Communication
AWARDS
Westfield Debate Award, HOBBY Leadership Award, Leadership Institute Digital Leadership Certificate, Exploring Careers: NYC Law District Attorney Certificate
Affiliations
- Women on Wall Street Club
- Financial Management Association Club
- Girl Scout Leadership Institute
- Tent Ministries: Participated in the and P.R Hurricane Relief, ● Marsha P. Johnson State Park: Hosted the Arts and Crafts Center for young girls ● St Athanasius School: Afterschool Homework Helper ● New York Catholic Youth Day: Participated in Seminars and Preparing Food ● Liz’s Day, An event to raise money for Breast Cancer: Collected and tracked funds and organized the book fair
Timeline
Financial Aid Office Assistant
St Johns University
05.2026 - Current
Concessions Associate
Statue Cruises
08.2024 - 01.2026
Counselor in training (CIT)
Camp Kaufman
12.2023 - 09.2024
High School Diploma -
St Johns University