Amy Acosta
New York,NY
Overview
4
4
years of professional experience
Work History
Financial Aid Office Assistant
St Johns University
Jamaica , NY
05.2026 - Current
- Applied knowledge of financial aid policies, tuition, and student account processes to help students understand their financial obligations and available resources.
- Assisted students with financial aid and account-related inquiries, providing accurate and timely guidance while navigating university financial systems and policies.
- Resolved student inquiries by reviewing account information and coordinating with university departments, ensuring accurate and timely resolutions for financial concerns.
- Collaborated with Financial Aid and university staff to address complex student financial concerns, improving resolution rates and fostering effective communication across departments.
- Managed high volume of student interactions in Contact Center, prioritizing inquiries and delivering clear financial information, enhancing student understanding and maintaining professionalism.
Concessions Associate
Statue Cruises
New York, Ny
08.2024 - 01.2026
- Prepared and served food and beverage items while adhering to food safety and sanitation standards, ensuring guest health and satisfaction.
- Maintained cleanliness and presentation in dining areas, contributing to a positive guest experience.
- Provided high quality customer service to over 500 guests daily on boat tours.
- Collaborated with team members to deliver quality service and streamline operations in all tasks.
- Managed inventory levels and assisted with ordering and stock replenishment
Counselor in training (CIT)
Camp Kaufman
81 Camp rd Homes , ny
12.2023 - 09.2024
- Assisted Senior counselors with the supervision of 20 + campers, ages 6-15, always ensuring their safety.
- Co- led and planned engaging group activities,including arts and crafts, sports and team building exercises.
- Fostered positive, inclusive environment, strengthening teamwork and friendships among campers.
- Modeled good behavior for younger campers, guiding them to develop positive interactions and relationships.
- Participated in daily staff meetings to discuss the program structure.
Digital Leadership Internship
Girl Scouts Of Greater New York
Manhattan, New York
06.2022 - 09.2022
- Created and organized run-of-show documents to coordinate events and ensure smooth execution.
- Hosted and facilitated Zoom meetings, managing logistics and participant communication.
- Volunteered to support team projects, events, and day-to-day program operations.
- Used Microsoft Excel to organize information, track tasks, and manage data.
- Collaborated with team members to support digital initiatives and meet project deadlines.
- Demonstrated strong communication, organization, and time-management skills in a remote work environment.
Education
St Johns University
Queens, NY05-2030
High School Diploma -
St Jean Baptiste
Manhattan, NY05-2025
Skills
Bilingual: Spanish/ English, Microsoft PowerPoint, Analytical & Problem Solving, Microsoft Excel, Team Collaboration, Communication, Customer service
AWARDS
Westfield Debate Award, HOBBY Leadership Award, Leadership Institute Digital Leadership Certificate, Exploring Careers: NYC Law District Attorney Certificate
Affiliations
- Tent Ministries: Participated in the and P.R Hurricane Relief, ● Marsha P. Johnson State Park: Hosted the Arts and Crafts Center for young girls ● St Athanasius School:Afterschool Homework Helper ● New York Catholic Youth Day ● Liz’s Day, An event to raise money for Breast Cancer: Collected and tracked funds and organized the book fair
Timeline
Financial Aid Office Assistant
St Johns University
05.2026 - Current
Concessions Associate
Statue Cruises
08.2024 - 01.2026
Counselor in training (CIT)
Camp Kaufman
12.2023 - 09.2024
Digital Leadership Internship
Girl Scouts Of Greater New York
06.2022 - 09.2022
St Johns University
High School Diploma -
St Jean Baptiste