Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY A. GOCHEE

Fort Dodge,IA

Summary

Over fifteen years of experience in reputable healthcare organizations, specializing in representative and specialist roles. Proven ability to foster training and development for new hires, enhancing team performance and productivity. Committed to creating a healthy and productive workplace environment while continuously expanding skills and knowledge.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Unit/OR Clerk

UnityPoint Health
03.2022 - Current
  • Assists with room turnover and cleaning between procedures as they assess.
  • In addition, may perform routine clerical duties in specified areas as requested.
  • Completes computer proficiency for unit only.
  • Works with physicians/surgery scheduling to coordinate.
  • Prepares and answers phone, answering questions and relaying information to appropriate number.
  • Train and assist patient representatives with patient questions.
  • Contact with patient representatives regarding information and relaying questions.
  • Ordering and taking inventory of supplies.
  • Working with nursing personnel.
  • Collects and processes daily phone calls while supporting coworkers.
  • Contact with patient representatives.
  • Ordering and taking inventory of supplies.
  • Collects and processes daily phone calls while supporting coworkers.

Unity Point Pediatrics Patient Representative

Unity Point
03.2009 - 03.2022
  • Managed patient records and documentation to ensure accuracy and compliance with healthcare standards.
  • Facilitated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
  • Coordinated appointment scheduling, optimizing workflow for efficient patient care operations.
  • Assisted in the onboarding of new staff, providing training on administrative procedures and systems
  • Maintained confidentiality of sensitive information while adhering to HIPAA regulations in all communications.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.

Direct Representative

Fort Dodge Animal Health (Pfizer)
06.2007 - 05.2010
  • Managed large animal orders for veterinary distribution.
  • Daily work consisting of data entry, completing orders as faxed in, contacted orders from poultry farms.
  • Completed daily animal calls ordering supplies for veterinary orders for clinic.

Education

High School Diploma - undefined

Fort Dodge Senior High
Fort Dodge, Iowa
01.1997

Skills

  • Proven experience in direct customer experience, assisting and aiding in successful circumstances
  • Graphic and web design, creating positive employee onboarding experiences
  • Organizational skills garnered by over a decade of office management/receptionist work

Certification

Mandatory reporter training

Moab training

American heart Association CPR certification

Timeline

Unit/OR Clerk

UnityPoint Health
03.2022 - Current

Unity Point Pediatrics Patient Representative

Unity Point
03.2009 - 03.2022

Direct Representative

Fort Dodge Animal Health (Pfizer)
06.2007 - 05.2010

High School Diploma - undefined

Fort Dodge Senior High

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AMY A. GOCHEE