Amy Aguilar
Austin,TX
Summary
Accomplished Assistant Manager with a primary objective of supporting business operations by effectively managing staff, coordinating operations, and ensuring exceptional customer service. Creates a positive and productive work environment through active communication, clear goal setting, and consistent performance monitoring. In-depth experience and a proven track record of success in sales, personnel management, accounting, and inventory management. Dedication to acquiring complete knowledge of company products and services to optimize customer service. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
ResProp Management
12.2024 - Current
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- , 'Managed approximately over 60 incoming calls, emails and faxes per day from customers.'
Assistant Manager
Nexus
01.2023 - Current
- Posting rent, Eviction, Checking Leases, Making sure move out are complete
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Posted policies and rules in common areas for tenant review.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Resident Service Manager
Lion Real Estate LLC
08.2024 - 12.2024
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
Leasing Manager
Cushman & Wakefield
03.2022 - 12.2023
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Created, coordinated, and engaged in marketing campaigns.
- Established key relationships with potential leasers and renters.
Leasing Manager
Devonshire Real Estate
08.2019 - 01.2022
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Created and submitted daily reports on leasing activities.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed, and processed lease applications.
Administrative Office Manager
Stone City Dallas
01.2016 - 02.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Designed office space and worked with construction and utility contractors.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Negotiated and executed contracts on behalf of department.
- Managed approximately 90 incoming calls, emails and faxes per day from customers.'
Education
GED -
Lubbock High School
Lubbock, TX06.2006
Skills
- Lease Agreement
- Bond Applications
- Schedule Move -ins and Move- outs
- Tax Credit /Affordable Housing
- Screening
- Communication
- LIHTC
- Operations Management
- Recruiting and interviewing
- Employee Scheduling
- Employee Performance Evaluation
- Sales Reporting
- Staff Supervision
- Customer Relationship Management (CRM)
- Financial Management
- Money Handling
- Recruitment and hiring
- Budgeting and finance
- Google Drive
- Business Development
- Property management expertise
- Payment collection
- Database management
- Property inspections
- Financial budgeting and reporting
- Occupancy management
- Valid Texas driver's license
- Eviction procedures
- Marketing and advertising
- Lease renewals
- Rent collection
- Exceptional oral and written communication skills
- Tenant and eviction laws
- Multi-family property management
Certification
- Certified Property Manager
- Food Handler Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Roles And Responsibilities
Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Communication Skills
Bilingual Implemented new procedures and technologies that improved efficiency and streamlined operations. High knowledge of many software's not to limit to Yardi, CRM Appfolio Entrada, yieldstar etc.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
ResProp Management
12.2024 - Current
Resident Service Manager
Lion Real Estate LLC
08.2024 - 12.2024
Assistant Manager
Nexus
01.2023 - Current
Leasing Manager
Cushman & Wakefield
03.2022 - 12.2023
Leasing Manager
Devonshire Real Estate
08.2019 - 01.2022
Administrative Office Manager
Stone City Dallas
01.2016 - 02.2019
GED -
Lubbock High School
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