Amy Ahnefeld
Retail Sales and Design Consultation
San Antonio,Texas
Summary
Expert Sales Associate with more than 10 years in retail industry with strong communication skills while projecting a credible, articulate and engaging personal presence. Bringing experience in creating an encouraging and productive sales environment with a background in home decor and other design related venues.
Overview
18
18
years of professional experience
Work History
Sales/Customer Service Representative
Kunnari's Farm Market & Gifts
Virginia, MN
05.2018 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate updated information.
- Implemented innovative upselling techniques including cross merchandising specialty gifts to optimize sales in a constantly changing seasonal market environment.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to insure continued customer loyalty.
Owner/Designer
Amy Lee Decor & More
01.2007 - Current
- Provided interior design consulting for residential and commercial space with a strong focus on window treatments, full bedding, pillows, and home accessories.
- Designed, managed and executed all projects personally for every client and achieved 100% closing ratio.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
General Manager/Designer
Walter E. Smith
01.2006 - 01.2008
- Created floor plans, with the client’s specific budget, style and functional needs while utilizing a working knowledge of over 500 furniture and accessory companies.
- Performed daily meetings to evaluate and motivate individual designer's sales techniques to reach their monthly goals.
- Built relationships with clients and pursued in-home consultations to help realize their design needs.
- Utilized company's internal design and powerpoint programs and other sales marketing tools for promotional use for new and current clientele.
Education
Associate of Applied Science - Interior Design Program
Harrington Institute of Interior Design
Bachelor of Arts - Fine Arts
Illinois State University
Normal, IL1996
Skills
- Interior Design Consulting
- Multi-media Marketing Support
- Account Development
- Project Management
- Competitive/Strategic Planning
- Customer Service
- Sales/Marketing
- Account Management
- Consultative Sales
- Customer Relations
- Sales Closing
- Customer Education
- Problem-Solving Abilities
awards
Walter E. Smithe Custom Furniture
The President's Circle Award-2007
For Design Excellence
Timeline
Sales/Customer Service Representative
Kunnari's Farm Market & Gifts
05.2018 - 12.2022
Owner/Designer
Amy Lee Decor & More
01.2007 - Current
General Manager/Designer
Walter E. Smith
01.2006 - 01.2008
Associate of Applied Science - Interior Design Program
Harrington Institute of Interior Design
Bachelor of Arts - Fine Arts
Illinois State University