Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY A. KEA

Washington,DC

Summary

A results-oriented human services professional leveraging extensive experience in non-profit and government settings to drive positive outcomes for underserved populations through effective client services, resource coordination, and program support.

Overview

24
24
years of professional experience

Work History

Vaccine Outreach Worker

University of District of Columbia
07.2024 - 11.2024
  • Developed and delivered targeted information to reduce vaccine hesitancy and misinformation among seniors, Black individuals, and Spanish-speaking communities.
  • Conducted impactful community workshops and tabling events across underserved communities, educating residents of the District on Influenza, COVID-19, and RSV vaccinations.
  • Prepared comprehensive monthly reports on vaccination efforts for the Centers for Disease Control and Prevention (CDC).
  • Temporary Excite Grant

Field Representative

United States Census Bureau
01.2022 - 01.2023
  • Effectively explained the importance of and encouraged voluntary participation in census surveys, contributing to vital data collection for businesses and government planning.
  • Conducted timely in-person and telephone interviews, skillfully adapting to diverse environments and respondent schedules.
  • Employed active listening and strategic probing to accurately collect and input survey data into a laptop, ensuring prompt data transmission.

Contact Tracer Investigator

DC Department of Health
01.2020 - 01.2022
  • Conducted detailed telephone interviews to gather critical information on COVID-19 symptoms, travel history, and potential exposures.
  • Managed confidential caseloads, proactively contacting individuals and identifying close contacts to mitigate virus spread effectively.

Family Investment Specialist II

Prince George’s County Department of Social Service
01.2010 - 01.2020
  • Conducted eligibility interviews, analyzed documentation to determine qualification for TANF, SNAP, and Emergency Assistance Program (eviction/burial), and processing payment for various entitlement programs.
  • Assisted patients with online medical portal navigation and processing MAGI and non-MAGI Medical Assistance applications while strictly adhering to HIPAA confidentiality standards.
  • Enhanced client understanding of program requirements, identified coverage gaps, and proactively connected applicants with community resources to support self-sufficiency.

Residential Assistant

SOME (So Others Might Eat)
01.2001 - 01.2008
  • Cultivated a supportive and drug-free living environment for women in transitional housing, reinforcing 12-step relapse prevention methodologies.
  • Facilitated regular relapse prevention group sessions, empowering residents with coping mechanisms and fostering peer support networks.
  • Managed the accurate dispensing and monitoring of resident medications, ensuring adherence to treatment plans.

Education

Bachelor of Social Work -

University of District of Columbia
Washington, DC

Associate of Applied Science - Criminal Justice

Wilson Community College
Wilson, NC

Skills

  • Client Interviewing & Assessment
  • Service Coordination
  • Government Payment Processing
  • Community Outreach
  • Training Facilitation
  • Team Leadership
  • Program Development
  • Stakeholder Collaboration
  • Case Management
  • Regulatory Compliance

Timeline

Vaccine Outreach Worker

University of District of Columbia
07.2024 - 11.2024

Field Representative

United States Census Bureau
01.2022 - 01.2023

Contact Tracer Investigator

DC Department of Health
01.2020 - 01.2022

Family Investment Specialist II

Prince George’s County Department of Social Service
01.2010 - 01.2020

Residential Assistant

SOME (So Others Might Eat)
01.2001 - 01.2008

Bachelor of Social Work -

University of District of Columbia

Associate of Applied Science - Criminal Justice

Wilson Community College

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AMY A. KEA