Amy Aldrich
Delton,MI
Summary
Adaptable professional with a proven ability to learn quickly and adjust to new environments. Expertise in acquiring and applying knowledge effectively to drive results. Committed to continuous learning and adept at navigating change successfully.
Overview
22
22
years of professional experience
Work History
Clerk
United States Postal Service
Battle Creek, USA
10.2016 - 12.2025
- Sorted mail and parcels for morning distribution through scheme knowledge and parcel sorting machine
- Received and scanned incoming mail trucks multiple times throughout the day
- Distributed magazine bundles to carrier routes via steels
- Distributed letter trays from open APCS to shelved APCS
- Lifted and sorted parcels up to 75lbs
- Distribution and maintenance to USPS PO Boxes
- Worked as an SSA clerk at the window counter, sold stamps and postal services to the public
- Passport Acceptance agent, intaking and processing of passport applications sending to Passport agencies at end of day
- Stocked lobby with needed supplies
- Weighed and verified postage and charged as postage due if necessary
- Processed mail through central forward unit or return to sender unit depending on reasoning
- Intake of UPS and Amazon trucks and drops using handheld scanners
General Manager
Burger King
Battle Creek, USA
06.2012 - 06.2016
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Led and scheduled a team of 25-30 employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction
- Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
- Managed inventory levels effectively through accurate forecasting methods, minimizing waste while ensuring sufficient supply for daily operations
- Ordered and received inventory and maintained close relationships with approved vendors
- Implemented customer feedback system to gather insights on dining experience and made necessary improvements based on feedback received
- Developed strong relationships with key customers through personalized interactions, resulting in increased repeat business
- Conducted regular meetings with the management team to discuss performance goals, address challenges, and implement improvement strategies
- Implemented an employee training program focused on enhancing product knowledge, service skills, and upselling techniques
- Utilized data analytics tools to track sales trends, identify opportunities for growth, and make data-driven decisions for menu adjustments or promotions
- Instituted quality control measures to ensure consistency in food preparation, presentation, and taste across all food served
- Maintained point of purchase signage that reflected ever changing pricing
- Cash handling, counting drawers for accuracy and depositing daily revenue to bank
- Used FIFO technique to ensure all products were used in a timely and fresh manner
- Managed AM/PM log to ensure all times and temperatures were accurate and up to standard for ECOSURE
- Ran every position in house including Drive Thru, Front Counter, Whopper board, Spec board and expedite stations.
- Cleaned and maintained boards and equipment such as fryers, broiler, hoods, ice cream and ice machines
- Opened building and closed building
Crew Member/Assistant Manager
Burger King
Battle Creek, USA
03.2004 - 06.2012
- Managed daily operations of a fast food restaurant, overseeing a team of 2-10 employees at a time
- Monitored inventory levels and placed orders to replenish stock as needed
- Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Conducted performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Implemented cross-training initiatives to enhance employee skills across different roles within the restaurant
- Oversaw food preparation processes to maintain consistent quality standards while adhering to food safety guidelines
- Maintained a clean and organized restaurant environment, ensuring compliance with sanitation standards at all times
- Conducted regular meetings with team members to address any concerns or issues they may have
- Managed cash handling procedures accurately while maintaining security protocols
Timeline
Clerk
United States Postal Service
10.2016 - 12.2025
General Manager
Burger King
06.2012 - 06.2016
Crew Member/Assistant Manager
Burger King
03.2004 - 06.2012