Benita HarrisFerrell

USPS

Indianapolis

08.1986 - 11.2025

Processed incoming and outgoing mail according to established guidelines.
Sorted and distributed mail to appropriate departments and customers.
Maintained accurate records of postal transactions and services provided.
Operated postal equipment, including sorting machines and scales.
Assisted customers with inquiries regarding services and packages.
Ensured compliance with safety standards and regulations in mail handling.
Collaborated with team members to improve workflow efficiency daily.
Trained new staff on postal procedures and customer service practices.
Assisted customers with inquiries and complaints in a professional manner.
Answered phones in a courteous manner while providing excellent customer service.
Greeted visitors in a friendly and professional manner while directing them appropriately.
Performed data entry tasks to update customer accounts records.
Verified accuracy of all paperwork prior to submission for processing.
Organized and maintained filing systems for confidential documents.
Processed customer orders promptly and accurately.
Utilized computer software programs to create reports, labels, forms.
Supported office clerical functions using word processing and other software, email and office machines.
Operated cash register to process cash, check, and credit card transactions.
Processed payments, refunds, and exchanges accurately and efficiently.
Received and distributed incoming mail, messages and packages to appropriate individuals.

Summary