Loyda Casares de Martínez
Katy,TX
Summary
Dynamic administrative professional with a proven track record at Academy Sports and Outdoors, enhancing customer satisfaction through effective communication and meticulous data entry. Skilled in document management and multitasking, I consistently improved office efficiency and team collaboration, ensuring timely completion of tasks while maintaining confidentiality and compliance with regulatory standards.
Overview
23
23
years of professional experience
Work History
Clerk
Academy Sports and Outdoors
Katy, TX
06.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained up-to-date employee records to assist in human resources planning.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated and scheduled meetings and appointments.
Asociado
Amazon Sortation Delivery
Katy, TX
05.2023 - Current
Team Member
Academy Sports Outdoors
Katy, TX
08.2021 - 06.2023
Administrator
Aeropuertos Del Estado Falcon
Venezuela
05.2002 - 05.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained up-to-date employee records to assist in human resources planning.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated and scheduled meetings and appointments.
Bakery Worker
Walmart
08.2021 - 05.2022
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
Education
Bachelor Of Administration - Commercial
Universidad Del Zulia
Venezuela, Estado Falcon 11.1999
High School Diploma -
Unidad Educativa Juan Crisostomo Falcon
Venezuela, Estado Falcon07.1994
Skills
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Database management
- Research
- Quality control
- Basic accounting
- Mail handling
- Processing mail
- Quality management
- Schedule and calendar management
- Mail sorting
- Typing speed
- File and database management
- Proofreading
- Mail processing
- Point of sale operation
- Record preparation
- Spreadsheet development
- Information security
- Calendar management
- Correspondence writing
- Bookkeeping
- Expense reports
- Meeting coordination
- Sales expertise
- Operations support
- Billing and coding
- Proficient in type technology
- Driver correspondence
- Travel arrangements
- Driver communications
- Scanning and copying
- Supply tracking
- Verbal and writing communication
- Handling payments
- Peer relationships
- Confidentiality
- Records retrieval
- Fine collection
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Data entry
- Professional and mature
- Excellent communication
- Creative thinking
- Record sorting and filing
- Team collaboration
- Document typing and formatting
- Records maintenance
- Data recording
- Document review
- Written communication
- Staff training
- Information processing
- Materials organization
- Task prioritization
- Conflict resolution
- Inventory assessment
- Analytical thinking
- Scheduling
- Data entry and 10-key
- Basic bookkeeping
- Decision-making
- Outgoing mail preparation
- Invoice processing
- Data gathering
- Document editing
- Staff supervision
- Office machine operation
- Scheduling and calendar management
- Strategic planning
- Software proficient
- Interpersonal communication
- Google drive
- Accounts payable and receivable
- Office supply management
- Software aptitude
- Team building
- Regulatory compliance
- Switchboard operation
- Meeting planning
Timeline
Clerk
Academy Sports and Outdoors
06.2023 - Current
Asociado
Amazon Sortation Delivery
05.2023 - Current
Team Member
Academy Sports Outdoors
08.2021 - 06.2023
Bakery Worker
Walmart
08.2021 - 05.2022
Administrator
Aeropuertos Del Estado Falcon
05.2002 - 05.2019
Bachelor Of Administration - Commercial
Universidad Del Zulia
High School Diploma -
Unidad Educativa Juan Crisostomo Falcon