Amy Allison
Seattle,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
Club Pilates - South Lake Union
03.2022 - Current
- Managed all operational aspects of a boutique Pilates studio including hiring, training, scheduling, customer service & account management, retail management, and equipment maintenance.
- Hired, trained and mentored sales team to maintain high productivity and performance metrics.
- Hired certified Pilates instructors and trained them to uphold the class standards of Club Pilates.
- Recruited and mentored new instructors for the Club Pilates teacher training program.
- Doubled membership for the studio during my tenure by building a strong community feel at the studio.
- Interacted daily with customers to nurture relationships, and assist sales team with customer issues.
- Scheduled sales staff and instructors for shifts, taking into account overall membership demand for classes.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Certified Pilates Instructor
Club Pilates
06.2021 - Current
- Completed 500 hours of comprehensive training on all Pilates equipment including Reformer, Cadillac, Spring Board, Tower, Chair, Spine Corrector, and Mat.
- Delivered fun and motivating group fitness classes that include participants of varying fitness levels.
- Assisted individuals in setting achievable fitness goals while demonstrating proper form and technique to prevent injury.
- Promoted additional classes and available services to members.
Managing Owner
Blue Glass Notions
01.2013 - 10.2023
- Founded a sibling-run on-line store that partnered with small businesses to introduce their products to the Amazon Marketplace.
- Developed all aspects of the day-to-day business operations including product research, inventory management, advertising strategies, shipping logistics, hiring, and training.
- Maintained high standards to meet the expectations of Amazon as a business partners and their customers.
Life & Health Insurance Broker
Amy Allison & Associates
01.2006 - 08.2014
- Prospected for new business by obtaining client referrals, making cold calls and engaging in community networking opportunities.
- Reviewed clients' policies annually and recommended product additions or revisions to reflect changing needs.
- Adhered to legal requirements and agency and industry regulations in selling and servicing health & life insurance policies.
- Analyzed customer needs to provide customized insurance solutions.
Franchise Owner
Schakolad Chocolate Factory - Dr. Phillips
08.2001 - 06.2005
- Managed all daily operations of a 1200-SF chocolate confectionary kitchen and retail store.
- Made confections by hand and ordered ingredients from suppliers.
- Packaged chocolate items for delivery or pickup.
- Managed store organization, maintenance, and purchasing functions.
- Developed corporate sales projects by building relationships with hotels, restaurants and other local businesses.
Guest Service Manager
Walt Disney World
05.1996 - 08.2001
- 3-years in Front Desk Operations management at Disney's Wilderness Lodge including Front Desk, Concierge & Bell Services.
- 2-years in Main Entrance Operations management at Disney-MGM Studios including Guest Relations, Vacation Planning (ticketing), Park Greeters (turnstiles) & Parking Operations.
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
Education
Bachelor of Arts - Organizational Communication
University of Central Florida
Orlando, FLComprehensive Pilates Certification -
Club Pilates Teacher Training Program
Seattle, WA10.2021
Skills
- Business Administration
- Staff Supervision
- Administrative Skills
- Vendor Sourcing
- Account Management
- Effective Leader
- Staffing
- Sales Expertise
- Training and Coaching
- Customer Relationship Management
Volunteer Work
Foster parent for Seattle Animal Shelter and Alley Cat Project. Specialize in socializing feral and fractious kittens from shut-down creatures to adoptable, loving family members.
Timeline
General Manager
Club Pilates - South Lake Union
03.2022 - Current
Certified Pilates Instructor
Club Pilates
06.2021 - Current
Managing Owner
Blue Glass Notions
01.2013 - 10.2023
Life & Health Insurance Broker
Amy Allison & Associates
01.2006 - 08.2014
Franchise Owner
Schakolad Chocolate Factory - Dr. Phillips
08.2001 - 06.2005
Guest Service Manager
Walt Disney World
05.1996 - 08.2001
Bachelor of Arts - Organizational Communication
University of Central Florida
Comprehensive Pilates Certification -
Club Pilates Teacher Training Program
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