Amy Allman
Grand Saline,Texas
Summary
Proactive and meticulous Supervisor with over 30 years of experience in Health Care industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
30
30
years of professional experience
Work History
Medical Office Manager
SwissOBGYN
Dallas, TX
02.2024 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Consulted with healthcare professionals on business decisions.
- Managed 14 employees with various personalities and from different cultures for large 5-physician practice.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Supervisor
Baylor Scott and White
Dallas, TX
01.2008 - 10.2023
- Supervisor over the Wellness program- of a multimillion dollar contract with the city of Dallas Fire Fighter Department. I help start and run the contract for over 14 years.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead Check-in/Check-out
Baylor Scott & White Family Health
Mesquite, TX
03.2000 - 12.2007
- Check-in and checkout, appointment scheduler, referrals
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Physicians Office Rep
Children’s Clinic
Lake Charles, LA
11.1997 - 12.1999
- Enhanced patient satisfaction by providing compassionate and efficient front desk support.
- Streamlined appointment scheduling for optimized office flow, reducing patient wait times.
- Promoted a positive office environment by addressing patient concerns promptly and professionally.
- Handled high call volumes efficiently, directing callers to appropriate resources and departments within the practice.
Front End Manager
Home Depot
Lake Charles, LA
03.1995 - 09.1997
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
Education
BLS-2023
Cosmetology
Cosmology License
Irving, TX06.1991
Diploma -
Nimitz High School
Irving, TX05.1991
Skills
- Multitasker
- Problem Solving
- Project Management
- Communication
- Customer Service
- Critical Thinking
- Staff Management
- Inventory Control
- Schedule Development
- Effective Communication
Personal Information
Title: Supervisor
References
- Alex Lyons, 469-215-3739
- Danielle Harp, 214-354-7747
- Jill Liptak, 337-429-7599
I love doing hair and make up on the side.
I got my cosmetology license while in high school and have kept my license all these years and take continuous education class for it. That was my first love, so I do that on the side.
Timeline
Medical Office Manager
SwissOBGYN
02.2024 - Current
Supervisor
Baylor Scott and White
01.2008 - 10.2023
Lead Check-in/Check-out
Baylor Scott & White Family Health
03.2000 - 12.2007
Physicians Office Rep
Children’s Clinic
11.1997 - 12.1999
Front End Manager
Home Depot
03.1995 - 09.1997
BLS-2023
Cosmetology
Cosmology License
Diploma -
Nimitz High School