KRYSTYNA JABLONSKI
Holland
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
18
18
years of professional experience
Work History
Medical Office Manager
Medlab, Inc
01.2019 - Current
- Manage clerical and administrative personnel.
- Follow up with customers to offer additional support and check resolution satisfaction.
- Collaborate across departments to resolve customer-related issues.
- Operate and help implement LIMS (Laboratory Information Management System) and customer web portals. Setting up new accounts across numerous systems.
- Set up new users on web portals, verify employment and level of access. Manage over 250 locations and staff with portal support.
- Submit and oversee laboratory requests through outside vendors.
- Obtain payment for Laboratory services by managing third party billing company, sending invoices and resolving issues with insurance payments.
- Maintain the team success with smooth patient flow by planning and implementing successful schedules.
- Hold staff accountable for recordkeeping, schedule compliance and performance indicators.
- Elevate office standards by hiring, onboarding and training all new office staff.
- Organize and purchase supplies based on expected demands and specific department requirements.
- Prepare and review operational reports to ensure accuracy and efficiency.
- Addressed and remedied all patient or team member issues.
- Achieve accuracy targets by verifying invoices against contracts, checking transactions and resolving discrepancies. Receive, process and reconcile invoices to complete payments and control expenses.
- Track transactions and update accounts with expert use of QuickBooks, and RCM billing software.
- Oversee petty cash; documenting use and securing funds.
- Follow up and collect on outstanding balances and receivables.
- Maintain accurate and updated records, invoices, and support documents.
- Verify accuracy of billing data and revised errors.
Medical Office Assistant
Medlab, Inc
04.2007 - 01.2019
- Enhanced customer satisfaction with fast, knowledgeable service via phone, e-mail, and fax.
- Customer support including troubleshooting web portal issues, password resets, accessing results, registration, supply orders, logistics and billing. Able to provide support via phone, e-mail and fax.
- Navigated multiple computer systems to assist all aspects of customer service.
- Answered mail, telephone and e-mail inquires regarding rates, routing and procedures.
- Kept operations in compliance with medical operation practices and HIPAA privacy laws.
- Supervised accurate inventory management by reconciling merchandise invoices, purchase orders and physical inventory numbers. Acquired, distributed and stored supplies.
- Fielded telephone calls, routed mail, shipped out and recorded supply orders to agencies.
- Completed payments by working in multiple system and payment methods.
- Maintained and updated information on insurance coverage, diagnoses, procedures and fees.
- Managed files storage, including medical records, insurance, insurance files,and customer contracts.
- Mailed agency invoices, patient statements, using postal meter and UPS system.
Education
Health Information Technology
Buffalo Adult Education Division
Buffalo, NYundefined
Buffalo Traditional High School
Buffalo, NYSkills
- Attention to detail
- Quality Control
- Professional telephone etiquette
- Conflict resolution
- Financial administration
- Critical thinking
- Exceptional multitasker
- User support
- Computer software proficiency
- Billing processes
- Strong work ethic
Timeline
Medical Office Manager
Medlab, Inc
01.2019 - Current
Medical Office Assistant
Medlab, Inc
04.2007 - 01.2019
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Buffalo Traditional High School
Health Information Technology
Buffalo Adult Education Division
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